Canceling an Event booking

You can cancel a booked Event for an individual client from the schedule. Clients can cancel their booking of an Event through either the Client Web App or Achieve Client App.

To learn how to cancel a scheduled Event entirely, see Canceling and uncanceling an Event.

NoteIf a visit that is paid for with a session pass or a membership is marked as Early Cancel, the visit will return to the session pass or membership. Returned visits will not automatically pay for existing unpaid visits. To use a session pass or membership to pay for an unpaid visit you must reconcile the visit. For more information, see Reconciling an unpaid visit.

In this article:

To cancel a single Event booking:

  1. On the Top Nav Bar, click the Search button , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
  2. In the list of clients displayed, click the client’s name.
  3. On the side menu, click Attendance.
  4. On the Attendance menu, click Upcoming Schedule.
  5. In the list, find the Event you want to cancel. You may have to browse the list, use the Search option, or filter the list to find the Event.
  6. In the ACTION column, click the More button The more button displayed at the top of reports. The button is a square with three vertical blue dots and a blue border. and select Cancel Session.
  7. In the confirmation popup, click OK.

To cancel multiple Event bookings:

  1. On the Top Nav Bar, click the Search button , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
  2. In the list of clients displayed, click the client’s name.
  3. On the side menu, click Attendance.
  4. On the Attendance menu, click Upcoming Schedule.
  5. In the list, select the checkboxes to the left of the Events you want to cancel.
  6. Click Early Cancel Selected.
  7. In the confirmation popup, click OK.

To cancel Event bookings from the enrollment list:

  1. Click the App Drawer button .
  2. In the App Drawer, click Setup.
  3. On the Setup menu, click Events.
  4. On the Events menu, click the booked Event you want to cancel. You may have to browse the list, use the Search option, or filter the list to find the booked Event. 
  5. Click MANAGE SCHEDULE. 
  6. Next to the Event instance for which you want to cancel bookings, click Enrollment List. 
  7. The enrollment list will display the name(s) of the client(s) who have booked the Event and the number of Event sessions booked.  
  8. Select the Event session(s) you want to cancel by clicking the white box on top right-hand corner of each Event session.
  9. Click Remove client(s) from the Event Session(s) to cancel the selected Event session(s). 
  10. Select a notification option, depending on how you want to inform the clients that their visit was canceled. Your options are Via Email, Via SMS, and Via Push. 
  11. After selecting a notification option, click the View/Edit Message button to edit the email, SMS, or push notification before sending it to the client.
  12. Click Yes, Remove to cancel the client’s Event session.
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