Canceling an Event booking

You can cancel a booked Event for an individual client from the schedule. Clients can cancel their booking of an Event through either the Client Web App or Achieve Client App.

To learn how to cancel a scheduled Event entirely, see Canceling and uncanceling an Event.

In this article:

To cancel a single Event booking:

  1. On the Top Nav Bar, click the Search button , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
  2. In the list of clients displayed, click the client’s name.
  3. On the side menu, click Attendance.
  4. On the Attendance menu, click Upcoming Schedule.
  5. In the list, find the Event you want to cancel. You may have to browse the list, use the Search option, or filter the list to find the Event.
  6. In the ACTION column, click the More button The more button displayed at the top of reports. The button is a square with three vertical blue dots and a blue border. and select Cancel Session.
  7. In the confirmation popup, click OK.

To cancel multiple Event bookings:

  1. On the Top Nav Bar, click the Search button , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
  2. In the list of clients displayed, click the client’s name.
  3. On the side menu, click Attendance.
  4. On the Attendance menu, click Upcoming Schedule.
  5. In the list, select the checkboxes to the left of the Events you want to cancel.
  6. Click Early Cancel Selected.
  7. In the confirmation popup, click OK.
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