Canceling and uncanceling an Event

You can cancel a scheduled Event from the setup menu or the schedule. If you cancel an event by mistake, you can undo the cancellation the Event from the schedule.

To learn how to cancel a booked Event for an individual client, see Canceling an Event booking.

Note If an Event is uncanceled, clients who had previously booked the Event will not be automatically rebooked into the Event again.

In this article:

To cancel an Event from the setup menu:

  1. Click the App Drawer button .
  2. In the App Drawer, click Setup.
  3. On the Setup menu, click Events.
  4. In the list, find the Event you want to modify. You may have to browse the list, use the Searchoption, or filter the list to find the Event.
  5. Under SESSIONS SCHEDULED, click Add/Modify.
  6. Click the Cancel button  next to the session that you want to cancel.
  7. Select the time period for which you want to cancel the Event:
    • Under FROM DATE, select the start date for the cancellation period.
    • If you want to specify an end date for the cancellation period, under TO DATE, select the end date for the cancellation period. If you want to cancel all sessions of the Event instance, select the All sessions going forward
    • Click NEXT.
  8. If you chose to modify multiple sessions, select the sessions that should be affected by your changes and click NEXT. This option will not be displayed if there are no other scheduled sessions during the cancellation period.
  9. Select the Send email to affected client, the Send SMS to affected client, and/or the Send push to affected client checkboxes to notify the client of the cancellation.
    • To customize the notifications:
      1. Click Customize Email, Customize SMS, or Customize Push depending on which notification you want to customize.
      2. Make any required changes to the notification template. For more information on customizing email notifications, see Automated email template settings and Email variables.
      3. Click SAVE.
      4. Click NEXT to return to the Are clients affected?
  1. Click NEXT.
  2. If you want to display the Event as canceled on the schedule, set the Display as canceled on schedule option to ON.
  3. Click COMPLETE to finish canceling the Event.

To cancel an Event from the schedule:

  1. Click the App Drawer button .
  2. In the App Drawer, click Schedule.
  3. To cancel an Event from the calendar view, click the Calendar button :
    1. Find the Event you want to cancel. You may have to adjust the schedule’s filters and date range to find the Event.
    2. Next to the Event’s name, click the More button .
    3. Click Cancel Event.
  4. To cancel a Event from the list view, click the List button The list view button:
    1. Under Service, find the Event you want to cancel. You may have to adjust the schedule’s filters and date range to find the Event.
    2. Click the Event.
    3. Next to the Event’s name, click the More button .
    4. Click Cancel Event, or, alternatively:
      1. Click the Options button   that appears on the right of the row when you hover over it. 
      2. Click Cancel Event.
  5. Under When does it apply? Select whether the modification will apply to a Single day or Multiple days
    • Select Single day to modify one session. Under DATE, select the date to which you want the modification to apply.
    • If you want to modify multiple sessions, select Multiple days:
      • Under FROM DATE, select the start date on which the modifications will apply.
      • The All sessions going forward checkbox is selected by default. If you want to specify an end date for the modifications, clear the checkbox and under TO DATE, select the end date for the modifications.
    • Click NEXT.
  6. If Single day is selected and there are multiple sessions on one day or if you chose to modify Multiple days, under Which sessions to modify? select the sessions that should be affected by your changes and click NEXT. This option will not be displayed if there are no other scheduled sessions during the cancellation period. 
  7. Under Are clients & staff impacted?:
    • Select the Send email to affected client, the Send SMS to affected client, and/or the Send push to affected client checkboxes to notify the client of the cancellation.
    • Select the Send email to staff, the Send SMS to staff, and/or the Send push to staff checkboxes to notify the staff member of the cancellation.
    • To customize the notifications:
      1. Click Customize Email, Customize SMS, or Customize Push depending on which notification you want to customize.
      2. Make any required changes to the notification template. For more information on customizing email notifications, see Automated email template settings and Email variables.
    • Click NEXT to return to the Are clients & staff affected? page.
  8. Click NEXT.
  9.  If you want to display the Event as canceled on the schedule, set the Display as canceled on schedule option to ON.
  10. Click COMPLETE.

To uncancel an Event from the schedule:

NoteView Cancelled Classes/Events must be ON for cancelled classes to be visible. For more information see Customizing the schedule individually per staff member.

  1. Click the App Drawer button .
  2. In the App Drawer, click Schedule.
  3. On the toolbar, click the List button The list view button.
  4. Find the Event in the schedule.
  5. Click the Options button   that appears on the right of the row when you hover over it. 
  6. Click Uncancel Events
  7. Single day is selected by default. If you want to modify multiple sessions, select Multiple days:
    1. Under FROM DATE, select the starting date on which the modifications will apply.
    2. The All sessions going forward checkbox is selected by default. If you want to specify an ending date for the modifications, clear the checkbox and under TO DATE, select the ending date for the modifications
  8. Click NEXT.
  9. If you chose to modify multiple sessions, select the sessions that should be affected by your changes and click NEXT. This option will not be displayed if there are no other scheduled sessions during the cancellation period.
  10. Click COMPLETE.
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