Your clients can cancel their class reservation through the class booking notification email, one of the many client notifications.
When modifying your automated class booking notification, make sure that the [ButtonCancel] email variable is in the email. Otherwise, the reservation cancel button will not appear in the confirmation email.
To cancel a class reservation through class booking confirmation email:
- Client should log onto their email address associated to their WellnessLiving account.
- Open up the confirmation email.
- Find and click on the Cancel This Reservation button in the email. A new tab will open with a confirmation prompt.
- Click on YES, I WOULD LIKE TO CANCEL. The class reservation has been canceled.