Canceling, deactivating, or reactivating a client’s event purchase

Events purchased by clients can be canceled or deactivated by staff members. Canceling an event purchase from a client’s profile removes the client from all upcoming sessions. When an event purchase is canceled or deactivated, it can’t be used to pay for future event sessions.

When an event purchase is canceled from a client’s profile, it will remove the client from all upcoming sessions of the event, and it will prevent the client from paying for services using that event purchase. Additionally, staff members can choose whether to remove the client from the attendance list of past sessions. The event purchase can’t be reactivated after it has been canceled.

When an event purchase is deactivated from a client’s profile, the client won’t be able to use the event purchase on the remaining event sessions. However, the client’s attendance status on past sessions won’t be affected by the deactivation. If an event purchase is deactivated, and the client is marked as early cancel for an upcoming event session, the upcoming session will add to the client’s remaining sessions on the event purchase. A deactivated event purchase can be reactivated anytime, and the client’s unused visits can be applied to other services, such as makeup sessions.

In this article

To cancel a client’s event purchase:

1. On the Top Nav Bar, click the Search button , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
2. In the list of clients displayed, click the client’s name.
3. On the side menu, click Account.
4. On the Account menu, click Passes & Memberships.
5. In the list, find the event purchase you want to cancel. You may have to browse the list, use the Search option, or filter the list to find the event purchase.
6. Under the Action column, click the Action button and select Cancel.
7. Under Cancel Event Purchase:
   • Select Remove the client from past event sessions to mark all past visits as unpaid.
   • Select Do not remove the client from past event sessions to mark all past visits as paid.
8. Click Cancel Event Purchase.

To deactivate a client’s event purchase:

1. On the Top Nav Bar, click the Search button , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
2. In the list of clients displayed, click the client’s name.
3. On the side menu, click Account.
4. On the Account menu, click Passes & Memberships.
5. In the list, find the event purchase you want to deactivate. You may have to browse the list, use the Search option, or filter the list to find the event purchase.
6. In the Action column, click the Action button and select Deactivate.
7. In the confirmation popup, click DEACTIVATE.

To reactivate a client’s event purchase:

1. On the Top Nav Bar, click the Search button , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
2. In the list of clients displayed, click the client’s name.
3. On the side menu, click Account.
4. On the Account menu, click Passes & Memberships.
5. Click Filter.
6. Under the Status filter:
   • Clear the Active checkbox.
   • Select the Inactive checkbox.
   • Click Apply.
7. In the list, find the event purchase you want to reactivate. You may have to browse the list, use the Search option, or filter the list to find the event purchase.
8. In the Action column, click the Action button and select Reactivate.
9. In the confirmation popup, click REACTIVATE.