Changing the price of a client’s membership individually

If you change the price of a membership from the Setup menu, the change will not be applied to memberships that have already been purchased. The best way to change the price for a membership is to convert the membership after expiration, as explained in Purchase Option conversion.

Alternately, the price of memberships that have already been purchased can be modified individually per client. You can modify the price individually for clients who have already purchased the membership and enabled auto-renew, to ensure their membership is auto-renewed at the new price.

NoteWe recommend contacting clients before you make a change to their membership price. The same method can be used to remind clients of the change once the price is changed.

NoteMembership settings cannot be modified after the membership has expired.

To change the price of a client’s membership individually:

  1. On the Top Nav Bar, click the Search button and type the client’s information in the box. You can type the client’s name, phone number, email address, UID, or client ID.
  2. In the list that is displayed, click the client whose documents you want to view.
  3. On the side menu, click Account.
  4. Click Passes & Memberships.
  5. In the list, find the membership you want to modify. You may have to browse the list, use the Search option, or filter the list to find the membership.
  6. Under the Action column of the membership, click the Action button and select Edit Purchase Option.
  7. In General Information, under Price, enter the new price for the membership.
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