Checking in a travel member

Most Helpful Article

Clients of a franchise business can attend services at franchise locations outside of their home location. When this occurs, the client is considered a travel member visiting a travel location. 

  • Travel member – A client who is visiting a franchise location that’s different from their home location. 
  • Travel location – A franchise location visited by a client that isn’t their home location. 

When travel members visit travel locations, they can only check in using the Client Self Check-In Web App or by scanning their key tags. Staff members at travel locations won’t be able to search for travel members by name using the Top Nav Bar, as this search only returns results for clients belonging to that location. 

If a travel member has checked in using the Client Self Check-In Web App, their client profile can be accessed through the service’s attendance list. If a travel member has checked in using their key tag, their client profile will automatically appear in the system. A travel member will have a travel member icon A screenshot of the travel member icon in the client profiledisplayed when staff members at travel locations view their client profile. 

CautionTravel locations cannot sell purchase options to travel members using their client profiles. Purchase options can only be sold to clients by their home location. However, other products at the travel location can still be sold to travel members.

Was this article helpful?
(25 out of 25 people found this article helpful )

What can we do better?

Thank you!