Clearing or adjusting a client’s account balance

If any of your clients have an outstanding balance on their account, you can clear the account balance at any time by making a payment. If any of your clients have an incorrect balance on their account, you can adjust their account balance by either crediting or debiting their account. Crediting or debiting an account balance does not require the use of a payment method.

For more information, see Account balance overview.

In this article:

To clear a client’s account balance:

1. On the Top Nav Bar, click the Search button , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
2. In the list of clients displayed, click the client’s name.
3. On the side menu, click Account.
4. On the Account menu, click Billing and Account Balance.
5. Under Account Balance, click MAKE A PAYMENT.
6. Select the payment method that you want to use to clear the client’s account balance. Enter any necessary payment information.
7. Click COMPLETE.
8. You may do any of the following:
   • Click Email Receipt to send an email receipt to the client’s associated email.
   • Click Print Receipt to print a receipt from your computer.
   • Click Receipt Printer to print a receipt from a receipt printer.

To credit or debit a client’s account balance:

1. On the Top Nav Bar, click the Search button , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
2. In the list of clients displayed, click the client’s name.
3. On the side menu, click Account.
4. On the Account menu, click Billing and Account Balance.
5. To add a positive amount to the client’s account balance:
   1. Under Account Balance, click + CREDIT.
   2. Under CREDIT AMOUNT, enter the amount you want to credit the account.
   3. Under NOTE, add a note to the transaction if necessary
   4. Click CREDIT ACCOUNT. The transaction is complete
6. To add a negative amount to the client’s account balance:
   1. Under Account Balance, click – DEBIT.
   2. Under DEBIT AMOUNT, enter the amount you want to debit the account.
   3. Under NOTE, add a note to the transaction if necessary
   4. Click DEBIT ACCOUNT. The transaction is complete