Clearing the cache on your browser

A cache is a temporary storage location for website information. A browser cache stores information that allows websites to load more quickly, whereas a Domain Name Server (DNS) cache stores website address information that makes it easier to navigate to the website. If you are experiencing difficulties with loading WellnessLiving pages, clearing your browser cache and DNS cache will help resolve those issues, ensuring that WellnessLiving applications run smoothly on your computer.

If you’re experiencing cache-related issues, you should record a video of the issue, including your attempt to resolve the issue by clearing your cache, and send the video to WellnessLiving Support to assist us in solving the issue.

In this article

    To clear your browser cache in Google Chrome, Microsoft Edge, Firefox, or Safari:

    To clear your DNS cache in Google Chrome:

    1. On your computer, open Chrome.
    2. In the address bar, enter chrome://net-internals/#dns and then press Enter.
    3. Click Clear host cache.

    To clear your DNS cache in Firefox:

    1. On your computer, open Firefox.
    2. In the address bar, enter about:networking#dns and then press Enter.
    3. Click Clear DNS Cache.

    To clear your DNS cache on Microsoft Windows:

    1. On your Windows computer, type cmd in the search bar.
    2. Click the Command Prompt
    3. In the command prompt, enter ipconfig/flushdns and then press Enter.

    To clear your DNS cache in Mac OS:

    1. On your Mac, press Command + Space to open Spotlight.
    2. Type in Terminal, and double click the Terminal application that shows up in the search result.
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    Browser settings - Clearing the cache on your browser