Client Web App: Attending a virtual service

When you’re subscribed to FitLIVE, our Zoom integration, your clients can attend virtual services directly through the Client Web App. Clients can also attend virtual services using the Achieve Client App or the virtual meeting link provided in their service notifications.

NoteWhen a client clicks the Join Session button for a virtual class, their attendance status will be automatically marked as Checked-in. If a client doesn’t join the virtual class by the end of the session, their attendance status will be automatically marked as No-show.

To attend a virtual service through the Client Web App:

  1. On the top menu, click My Schedule.
  2. In Upcoming Schedule, under Action, click the Join Session button next to the service you want to attend.
  3. If the service hasn’t yet started, the time at which the virtual service is expected to begin will be displayed. At the start time of the service, you can click the link to join the service. You’ll be directed to the waiting room until the service begins, and you must refresh the page periodically to see if the session has started.
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