Client Web App: Changing the notification settings

The Notifications tab in the Client Web App displays a client’s subscription preferences for your business’s automated notifications and marketing campaigns. Clients can modify these settings to opt-in or opt-out of receiving email or SMS notifications that communicate their upcoming schedule and services, account management activities, and your business’s news and updates.

To change a client’s notifications settings as a staff member, see Changing a client’s notification settings.

NoteTo receive email or SMS notifications using the QUICK contact method, clients must have the EMAIL or SMS options under News and Updates set to ON. To receive SMS messages from Message Center, clients must have the SMS option under News and Updates set to ON.

NoteIf your clients are receiving unwanted push notifications related to your business, they will need to manually turn off push notifications from their device’s settings.

In this article:

    To change the notification settings on the Client Web App:

    1. In the top menu, click My Profile.
    2. Click the Notifications tab.
    3. On the Notifications tab, update the client’s subscription settings. For more information on the types of notifications included in each category, see Notification categories.
      • Schedule and Reminders
        • To allow a client to receive email notifications related to the services they have booked, set the EMAIL option to ON.
        • To allow a client to receive SMS notifications related to the services they have booked, set the SMS option to ON.
      • Account Management
        • To allow a client to receive email notifications related to the activity in their account, set the EMAIL option to ON.
        • To allow a client to receive SMS notifications related to activity in their account, set the SMS option to ON.
      • New and Updates
        • To allow a client to receive email notifications related to news and updates about your business’s services, availability, and promotions, set the EMAIL option to ON.
          • To stop all automated marketing emails as well as any manual emails using Constant Contact and MailChimp from being sent to this client, set this option to OFF.
          • If you have Constant Contact or Mailchimp integration set up, then the client will be added to the integrated mailing lists when this setting is ON.
        • To allow a client to receive SMS notifications related to news and updates about your business’s services, availability, and promotions, set the SMS option to ON.
    4. Click SAVE.

    Notification categories

    The following table lists the client notifications that are included in each category.

    CategoryDescription
    Schedule and RemindersThis category relates to client notifications for services and includes the following:

    • All appointment notifications
    • All class notifications
    • All event notifications

    For more information, see Client notification types.

    Account ManagementThis category relates to client notifications for account management activities and includes the following:

    • All profile notifications except for the Email with the Purchase Contract and Email with Terms and Conditions notifications.
    • All customer review notifications
    • All reward points notifications
    • All membership cancellation notifications
    • All billing notifications.
    • All registration notifications.
    • All purchase notifications.
    • All forms notifications.

    For more information, see Client notification types.

    News and UpdatesThis category includes all notifications related to automated marketing campaign types.
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