Clients can change their password from the Client Web App.
To learn how to change staff member and client passwords as a staff member, see Changing a password.
To learn how to reset a forgotten password, see Resetting a forgotten password.
To change your password:
- On the top menu, click My Profile.
- Click the Profile Details tab.
- Under PASSWORD, on the right side of the box, click Change.
- Under OLD PASSWORD, enter your current password.
- Under PASSWORD, enter a new password. The password must contain at least eight characters with at least one lowercase letter, one uppercase letter, and one number.
- Under RE-ENTER PASSWORD, enter the new password again.
- At the bottom of the page, click UPDATE ACCOUNT.