Contact information for merchant processors and ACH providers

If you have any inquiries related to your merchant processor, such as wanting to know the status of transactions within your business, you must contact the merchant processor directly. The table below provides the customer care contact information for merchant processors associated with WellnessLiving.

If you require additional information related to your merchant processing, please contact WellnessLiving’s Merchant team by calling 1-888-668-7728 or emailing Merchant@wellnessliving.com.

Merchant ProcessorContact Information
Argus Merchant ServicesCustomer Care
Phone: 1-888-459-0660
Email: customercare@argusinvision.com
BarclaysCustomer Care
Phone: +44 (0)1604 269518
First ACHCustomer Support
Phone: 1-877-770-7058
Email: support@firstach.com
IntegraPayCustomer Support
Phone (Australia): 1-800-893-804
Phone (New Zealand): 0800-480-054
Email: admin@integrapay.com
Website: https://www.integrapay.com.au/support

Refund Processing Applications
Email: salessupport@integrapay.com
For more information on applying for refund processing, see Applying for refunds with IntegraPay.
Nuvei (formerly Pivotal)Customer Service & Technical Support
Phone: 1-866-687-3722
Email: newwellnessmerchant@ppi.me

Online Payment Solutions
Phone: 1-866-870-6927
Paragon (formerly Direct Connect)Customer Care
Phone: 1-800-884-5208, option 1
Email: customercare@paragonsolutions.com

Account Setup
Phone: 1-800-884-5208, option 2
Email: wellnessliving@paragonsolutions.com

Technical Support
Email: techsupport@paragonsolutions.com
Paysafe (formerly Optimal Payments)Merchant Support
Phone: 1-888-709-8753, option 1, then 1
Email: customersupport@paysafe.com

Technical Support
Phone: 1-888-709-8753, option 1, then 2
Email: technicalsupport@paysafe.com
QuickPay (formerly PayChoice)Customer Care
Email: office@quickpay.net.au or office@paychoice.com.au
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