Contacting WellnessLiving Support

Need a hand? Found a bug? No worries! Our Customer Support team is ready to help. This guide will walk you through the best methods to contact WellnessLiving to get the answers you need.

Our Customer Support team currently works between the following hours:

• Monday – Friday: 5:00 a.m. – 12:00 a.m. EDT
• Saturday – Sunday: 9:00 a.m. – 12:00 a.m. EDT

Key tips before we begin

• Requesting a new feature or improvement – The process for this is a bit different. For more information, check out our article on Requesting a new feature or improvement.
• Maximum wait time – The maximum you should expect to wait before receiving a human response from our Customer Support team is 24 hours.
• You’re very important to us – While we’re excited to help you get the most out of our software, please understand that we support thousands of businesses and hundreds of thousands of users. Your request will be recorded and prioritized appropriately. We appreciate your patience and remember – we’re in this together!
• Development and fixes take time – Some fixes and new features take hundreds of hours to design, implement, and test. This is to ensure our fixes and features deliver exactly what we intend to provide.
• We value your ideas – We appreciate feedback from all our clients and take every request into consideration, but please understand that some things are just outside the scope of what we strive to provide for our customers.
• Bugs happen – All software has its kinks. WellnessLiving does its best to monitor and fix any issues we find, and we very much appreciate it when our customers help us with this process!

In this article:

To contact WellnessLiving by email:

1. Sign in to WellnessLiving.
2. In the Top Nav Bar, click the Help button . The Help Center popup will be displayed.
3. In the Help Center, click any article in the list.
4. At the bottom of the Help Center popup, click Email Us.
5. Under Email subject, enter a subject line for your email. This should be a summary of the issue you’re experiencing.
6. Under Description, enter a detailed description of the issue, including relevant examples, affected clients, and the date and time the issue occurred, if possible.
7. Under Attachments, upload any relevant screenshots or videos. To learn how to take screenshots and screen recordings, see FAQ: How do I take a screenshot or screen video?
   • The more information you provide, the easier it will be to address your issue. You can attach a file in the following ways:
     • Under Attachments, drag and drop a file.
     • Click Drop file here or click to upload, then select the file you want to upload and click Open.
8. Click SEND.

To contact WellnessLiving via the Community Forum:

1. Sign in to WellnessLiving.
2. In the Top Nav Bar, click the Help button . The Help Center popup is displayed.
3. In the Help Center, click any article in the list.
4. At the bottom of the Help Center popup, click Community.
5. On the Community Forum, click MY TICKETS.
6. Choose from the following options depending on what you want to post:
   • To ask a question, click My Questions, then click ASK A QUESTION.
   • To report an issue, click My Issues, then click REPORT AN ISSUE.
   • To request a feature, click My Feature Requests, then click REQUEST A FEATURE.
7. Under Category, select a category from the list that relates to the subject of your post.
8. Under Subject Line, enter a subject line for your post. This should be a summary of what you’re experiencing.
9. Under Description, enter a detailed description of the issue you want to discuss, including any relevant examples.
   • If you’re submitting a feature request, additional questions will be provided for you to answer.
10. Under Attachments, upload any relevant screenshots or videos. To learn how to take screenshots and screen recordings, see FAQ: How do I take a screenshot or screen video?
    • The more information you provide, the easier it will be to address your issue. You can attach a file in the following ways:
      • Under Attachments, drag and drop a file.
      • Click Drop file here or click to upload, then select the file you want to upload and click Open.
11. Click SAVE.

To review your tickets on the Community Forum:

1. Sign in to WellnessLiving.
2. In the Top Nav Bar, click the Help button . The Help Center popup will be displayed.
3. In the Help Center, click any article in the list.
4. At the bottom of the Help Center popup, click MY TICKETS.
5. Click My Questions, My Issues, or My Feature Requests depending on the type of post you submitted. You may have to browse the list, use the Search option, or filter the list to find the post.