Contacting WellnessLiving Support

There are many ways you can contact us to let us know about a software bug or request the implementation of a new feature or improvement.

There are just a few things you should know about the process before we begin:

  • Receiving a response from Customer Support: The maximum time you should expect to wait before receiving a human response from our Customer Support team is 24 hours. Our Customer Support team currently works between the following hours:
    • Monday – Friday: 5:00 a.m. – 12:00 a.m. EDT
    • Saturday – Sunday: 9:00 a.m. – 12:00 a.m. EDT
  • You’re very important to us. We are excited to help you get the most out of our software, please understand that we support thousands of businesses and hundreds of thousands of end-users. Your request will be recorded and prioritized appropriately. We appreciate your patience We’re in this together!
  • Development and fixes take time. Some fixes and new features take hundreds of man-hours to design, implement, and test. This is to ensure our fixes and features deliver exactly what we intend to provide.
  • We value your ideas. We appreciate your feedback and take all our clients’ requests into consideration, but please understand that some things are just outside the scope of what we strive to provide our customers.
  • Bugs happen. All software has its kinks. WellnessLiving does its best to monitor and fix any issues we find.

In this article:

    To contact WellnessLiving by email:

    1. Log in to WellnessLiving.com.
    2. In the Top Nav Bar, click the Help button . The Help Center popup will be displayed.
    3. In the Help Center, click any article in the list.
    4. At the bottom of the Help Center popup, click Email Us.
    5. Under Email subject, enter a subject line for your email. This should be a brief summary of the issue you’re experiencing.
    6. Under Description, enter a detailed description of the issue, including relevant examples, affected clients, and the date and time the issue occurred, if possible.
    7. Under Attachments, upload any relevant screenshots or videos. To learn how to take screenshots and screen recordings, see FAQ: How do I take a screenshot or screen video?
      • The more information you provide, the easier it will be to address your issue. You can attach a file in the following ways:
        • Under Attachments, drag and drop a file.
        • Click Drop file here or click to upload, then select the file you want to upload and click Open.

    To contact WellnessLiving by phone:

    1. Log in to WellnessLiving.com.
    2. In the Top Nav Bar, click the Help button . The Help Center popup will be displayed.
    3. In the Help Center, click any article in the list.
    4. At the bottom of the Help Center popup, click Call Us and call the displayed phone number.

    To contact WellnessLiving via the Community Forum:

    1. Log in to WellnessLiving.com.
    2. In the Top Nav Bar, click the Help button . The Help Center popup will be displayed.
    3. In the Help Center, click any article in the list.
    4. At the bottom of the Help Center popup, click Community.
    5. Under SUBJECT LINE, enter a subject line for your post. This should be a very brief summary.
    6. Under DESCRIPTION, enter a detailed description of the issue you want to discuss, including any relevant examples.
      • If you are submitting a feature request, additional questions will be provided for you to answer.
    7. Under Attachments, upload any relevant screenshots or videos. To learn how to take screenshots and screen recordings, see FAQ: How do I take a screenshot or screen video?
      • The more information you provide, the easier it will be to address your issue. You can attach a file in the following ways:
        • Under Attachments, drag and drop a file.
        • Click Drop file here or click to upload, then select the file you want to upload and click Open.
    8. Click SAVE.

    To review your requests on the Community Forum:

    1. Log in to WellnessLiving.com.
    2. In the Top Nav Bar, click the Help button . The Help Center popup will be displayed.
    3. In the Help Center, click any article in the list.
    4. At the bottom of the Help Center popup, click My Requests.
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