Credit card and ACH/Debit refunds

Refunds for purchases can be issued to clients. The time it takes for the funds to get transferred back to the client’s account depends on when the refund was processed. For instructions on how to issue a refund, see Refunding a transaction or purchase.

Credit card refund timing

Credit card refund timing is dependent on the timing of the batch that the refunded transaction is a part of. Batch timing will vary depending on your merchant processor. If the transaction and refund are both run in the same batch, the funds will be returned to the client on the same day. If the refund is processed after the transaction has batched, the funds will be returned to the client’s credit card account in 3 to 5 business days following the date of the refund.

For more information about batches and how they affect refunds, see Transaction batches and refunds.

ACH/Debit refund timing

Debit refunds, or ACH refunds, will take 5 to 7 business days to process. This means that the funds will be returned to the client’s bank account within 5 to 7 business days of issuing a refund.

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