Customer Reviews Report

The Customer Reviews Report is a client report that displays any client reviews that have been written about your business during the selected date range.

This article describes how to view the Customer Reviews Report and provides details of the columns that appear in the report. To learn how to customize and filter the report, see Viewing a report.

In this article:

To view the Customer Reviews Report:

  1. Click the App Drawer button .
  2. In the App Drawer, click Reports.
  3. On the Reports menu, click Clients.
  4. On the Clients menu, click Customer Reviews. The Customer Reviews Report is displayed.

Headings in the Customer Reviews Report

HeadingDescription
ClientThe name, email, and profile image of the client who left the review. Relevant details about this customer, such as pass status, waiver status, contract status, special notes, unpaid visits, and account balance will be noted here by small icons. Hover over any icon to learn more.
DateThe date that the review was written and posted.
RateThe rating out of five stars that the reviewer gave your business is represented.
LocationThe location that the client reviewed.
Last PurchaseThe last item purchased by the client in your online store.
Last VisitThe date of the last service that the client attended at one of your locations.

Advanced Filters in the Customer Reviews Report

FilterDescription
Client StatusUse this filter to determine which clients to include in the report based on whether they currently have an active Purchase Option.
GroupsUse this filter to determine which clients to include in the report based on their client group.
NoteThis filter will pull any relevant information from the available fields. For example, if you filter for groups A, B, and C, the filter will find clients from group A, group B, group C, and any combination thereof, as opposed to only finding clients who belong to all three groups.
Client TypesUse this filter to determine which clients to include in the report based on their client type.
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