Duplicate Clients Report

The Duplicate Clients Report is a client report that allows you to easily find and merge duplicate client profiles. This includes merging a staff member’s associated client profile with a duplicate client profile. After merging, the staff member’s staff profile will be associated with the new merged client profile. The report will generate a list of profiles that might be duplicates based on the criteria you set with the advanced filters. By default, the filters are set to check whether you have clients whose first and last names match. If at least the first four characters of either field match, these profiles will be displayed in the report.

There are some cases where profiles cannot be merged. This is to prevent the loss of staff permissions or client profiles from other businesses when merging profiles. The following profiles cannot be merged:

  • Two client profiles that are both registered with multiple businesses
  • Two staff profiles

To learn how merging works and what information is merged, see Merging profiles.

To view step-by-step instructions of merging profiles from a client profile see Merging two client profiles and Merging a staff profile with a client profile.

NoteWhen a profile is merged into another, it may still appear in client reports for a brief period of time. This is because it can take up to 20 minutes for the UID of the merged profile to be removed from the system.

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To view and filter the Duplicate Clients Report:

  1. Click the App Drawer button .
  2. In the App Drawer, click Reports.
  3. On the Reports menu, click Clients.
  4. On the side menu or in the list, click Duplicate Clients.
  5. To filter the report, click the Advanced Filter button .
  6. Select the checkbox for each field you want to use to filter the report. Your options are First Name, Last Name, Email, and Phone.
  7. For each field you selected, from the associated list, select whether the field should start with, end with, or contain identical characters. Use the up and down arrows for the number field to select how many characters must be identical for profiles to be considered duplicates.
  8. Click APPLY FILTER. The Duplicate Clients Report is displayed with your filters applied.

To merge client profiles using the Duplicate Clients Report:

  1. Select the checkbox next to each profile you want to merge.
  2. In the ACTION column, click Merge Clients.
  3. Select which information to retain from each profile by selecting the appropriate option buttons. If you change your mind and decide you do not want to merge one of the selected profiles, clear the INCLUDE IN MERGE checkbox for the profile.
  4. Click MERGE.
  5. Review the information that will be retained in the merged profile and click CONFIRM when you are satisfied.

Headings in the Duplicate Clients Report

CLIENT NAMEThe client’s name.
EMAILThe client’s email address.
PHONEThe client’s phone number.
ADDRESSThe client’s address.
ACTIONWhen potential duplicate profiles are grouped together, this column will contain a Merge Clients button.
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