Email History Report

The Email History Report is a marketing report that displays a detailed list of all automated marketing campaign emails and custom emails that were sent to clients during the selected date range.

This article describes how to view the Email History Report and provides details of the columns that appear in the report. To learn how to customize and filter the report, see Viewing a report.

NoteOnly 10,000 emails can be displayed at a time in this report.

In this article:

    To view the Email History Report:

    1. Click the App Drawer button .
    2. In the App Drawer, click Reports.
    3. On the Reports menu, click Marketing.
    4. On the Marketing menu, click Email History. The Email History Report is displayed.

    Headings in the Email History Report

    HeadingDescription
    Email TypeThe type of email that was sent is listed in this column (e.g., Retention, Event Reminder, Membership Renewal).
    CreatedThe date that the email was sent.
    Sent byThe staff member who sent the email. If the email was automated by the system, this column will be labelled Automated.
    ClientThe name, email, and profile image of the client that the email was sent to is listed in this column. Relevant details about this customer, such as pass status, waiver status, contract status, special notes, unpaid visits, and account balance will be noted here by small icons. Hover over any icon to learn more.
    StatusThe status of the email. The possible statuses are:

    • Sent – The email was delivered.
    • Opened – The email was delivered and opened.
    • Unopened – The email was delivered but has not been opened yet.
    • Bounced – The email failed to deliver. You can hover over a Bounced status to reveal the reason why the email bounced. Reasons an email may have bounced include:
        • The recipient’s inbox is full.
        • The recipient’s email address is invalid.
        • The recipient’s email server is unavailable.
    • Awaiting Send – The email is in the process of delivery. This status will change after the email has been processed.
    • Failed – The email was not sent to the client. You can hover over a Failed status to reveal the reason why the email failed to send. Reasons an email may have failed to send include:
        • Blacklisted – The IP address from which you send emails has been blacklisted by the client’s email provider.
        • Opted Out – The client has opted out of receiving the email notification.
        • Turned Off – The client has turned off email notifications.
        • Wrong Client Group – The client is not part of the client group meant to receive that email notification.
        • Wrong Client Type – The client is not the client type meant to receive that email notification.
        • Unknown – The email failed to send due to unknown reasons.
    ResendClick the icon in this column to resend the email to the client’s associated email address.
    BodyClick the icon in this column to expand a preview of the email that was sent. You cannot view an email that was sent to a client who has unsubscribed from marketing email messages.

    Filters in the Email History Report

    FilterDescription
    Select statusUse this filter to determine the status of the emails included in the report.
    All typesUse this filter to determine the type of emails included in the report.
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