The Email History Report is a marketing report that displays a detailed list of all automated marketing campaign emails and custom emails that were sent to clients during the selected date range. To view your business’s complete contact interaction history, see Contact History Report.
This article describes how to view the Email History Report and provides details of the columns that appear in the report. To learn how to customize and filter the report, see Viewing a report. The summary cards at the top of the page provide an overview of the key information in the report.NoteOnly 10,000 emails can be displayed at a time in this report.
In this article:
To view the Email History Report:
- Click the App Drawer button
. - In the App Drawer, click View All.
- In the list, click Reports. You can filter the list by entering Reports into the Search field.
- On the Reports menu, click Marketing.
- On the Marketing menu, click Email History. The Email History Report is displayed.
Summary cards in the Email History Report
| Summary cards | Description |
| Unopened | The total number of emails sent that weren’t opened during the selected date range. |
| Opened | The total number of emails sent that were opened during the selected date range. |
| Failed | The total number of emails that were sent but not delivered during the selected date range. |
| Bounced | The total number of emails sent that were rejected by the client’s inbox during the selected date range. |
| Pending | The total number of emails that are waiting to be sent during the selected date range. |
| Total | The total number of emails that have been sent during the selected date range. |
Headings in the Email History Report
| Heading | Description |
| Type | The type of email that was sent, such as Retention, Event Reminder, or Membership Renewal. |
| Created | The date that the email was sent. |
| Sent by | The staff member who sent the email. If the email was automated by the system, this column will be labeled Automated. |
| Client | The name, email, and profile image of the client that the email was sent to is listed in this column. Relevant details about this customer, such as pass status, waiver status, contract status, special notes, unpaid visits, and account balance will be noted here by small icons. Hover over any icon to learn more. If a guest was sent an email notification, Guest appears in this column. You can click Guest to open their guest profile. |
| Status | The status of the email. The possible statuses are:
NoteThe email status shown reflects the most recent update provided by Amazon Simple Notification Service (SNS). This means that emails may sometimes go through multiple statuses, but only the most recent status will be shown. For example, an email may initially have a status of Bounced, but later the status is changed to Opened. In this case, the reason the email bounced will appear when you hover over the Opened status. NoteAn email status may not update if the recipient is using ad-blocker plug-ins or a secure email agent. For example, an email may have a status of Unopened even if the recipient has opened the email. |
| Reason | If the email has a status of Bounced or Failed, the reason will be listed here. Reasons an email may have failed or bounced include:
For more information, see Troubleshooting: Clients aren’t receiving email or SMS notifications. |
| Resend | Click the Resend button  in this column to resend the email to the client’s associated email address. |
| Body | Click the View Email button  in this column to view the email that was sent. You can’t view an email that was sent to a client who has unsubscribed from marketing email messages. |
Advanced filters in the Email History Report
| Filter | Description |
| Status | Use this filter to filter the report by the status of emails. |
| Reason | Use this filter to filter the report by the reason for email statuses. |
| Type | Use this filter to filter the report by the type of emails. |
