Email History Report

The Email History Report is a marketing report that displays a detailed list of all automated marketing campaign emails and custom emails that were sent to clients during the selected date range.

This article describes how to view the Email History Report and provides details of the columns that appear in the report. To learn how to customize and filter the report, see Viewing a report.

NoteOnly 10,000 emails can be displayed at a time in this report.

In this article:

    To view the Email History Report:

    1. Click the App Drawer button .
    2. In the App Drawer, click Reports.
    3. On the Reports menu, click Marketing.
    4. On the Marketing menu, click Email History. The Email History Report is displayed.

    Headings in the Email History Report

    Heading Description
    Email Type The type of email that was sent is listed in this column (e.g., Retention, Event Reminder, Membership Renewal).
    Created The date that the email was sent.
    Sent by The staff member who sent the email. If the email was automated by the system, this column will be labelled Automated.
    Client The name, email, and profile image of the client that the email was sent to is listed in this column. Relevant details about this customer, such as pass status, waiver status, contract status, special notes, unpaid visits, and account balance will be noted here by small icons. Hover over any icon to learn more.
    Status The status of the email. The possible statuses are:

    • Sent – The email was delivered.
    • Opened – The email was delivered and opened.
    • Unopened – The email was delivered but has not been opened yet.
    • Bounced – The email failed to deliver. You can hover over a Bounced status to reveal the reason why the email bounced. For more information about bounced emails, see FAQ: Why did an email bounce?
    • Awaiting Send – The email is in the process of delivery. This status will change after the email has been processed.
    • Failed – The email was not sent to the client. You can hover over a Failed status to reveal the reason why the email failed to send. Reasons an email may have failed to send include:
        • Opted Out – The client has opted out of receiving the email notification.
        • Turned Off – The client has turned off email notifications.
        • Wrong Client Group – The client is not part of the client group meant to receive that email notification.
        • Wrong Client Type – The client is not the client type meant to receive that email notification.
        • Unknown – The email failed to send due to unknown reasons.
    Resend Click the icon in this column to resend the email to the client’s associated email address.
    Body Click the icon in this column to expand a preview of the email that was sent. You cannot view an email that was sent to a client who has unsubscribed from marketing email messages.

    Advanced filters in the Email History Report

    Filter Description
    Status Use this filter to filter the report by the status of emails.
    Reason Use this filter to filter the report by the reason for email statuses.
    Type Use this filter to filter the report by the type of emails.
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