This article describes how to view the Email History Report and provides details of the columns that appear in the report. To learn how to customize and filter the report, see Viewing a report.
NoteOnly 10,000 emails can be displayed at a time in this report.
In this article:
To view the Email History Report:
- Click the App Drawer button .
- In the App Drawer, click Reports.
- On the Reports menu, click Marketing.
- On the Marketing menu, click Email History. The Email History Report is displayed.
Headings in the Email History Report
|Email Type||The type of email that was sent is listed in this column (e.g., Retention, Event Reminder, Membership Renewal).|
|Created||The date that the email was sent.|
|Sent by||The staff member who sent the email. If the email was automated by the system, this column will be labelled Automated.|
|Client||The name, email, and profile image of the client that the email was sent to is listed in this column. Relevant details about this customer, such as pass status, waiver status, contract status, special notes, unpaid visits, and account balance will be noted here by small icons. Hover over any icon to learn more.|
|Status||The status of the email. The possible statuses are:
|Resend||Click the icon in this column to resend the email to the client’s associated email address.|
|Body||Click the icon in this column to expand a preview of the email that was sent. You cannot view an email that was sent to a client who has unsubscribed from marketing email messages.|
Advanced filters in the Email History Report
|Status||Use this filter to filter the report by the status of emails.|
|Reason||Use this filter to filter the report by the reason for email statuses.|
|Type||Use this filter to filter the report by the type of emails.|