Email History Report

The Email History Report is a marketing report that displays a detailed list of all automated marketing campaign emails and custom emails that were sent to clients during the selected date range. To view your business’s complete contact interaction history, see Contact History Report.

This article describes how to view the Email History Report and provides details of the columns that appear in the report. To learn how to customize and filter the report, see Viewing a report. The summary cards at the top of the page provide an overview of the key information in the report.

NoteOnly 10,000 emails can be displayed at a time in this report.

In this article:

    To view the Email History Report:

    1. Click the App Drawer button .
    2. In the App Drawer, click View All.
    3. In the list, click Reports. You can filter the list by entering Reports into the Search field.
    4. On the Reports menu, click Marketing.
    5. On the Marketing menu, click Email History. The Email History Report is displayed.

    Summary cards in the Email History Report

    Summary cardsDescription
    UnopenedThe total number of emails sent that weren’t opened during the selected date range.
    OpenedThe total number of emails sent that were opened during the selected date range.
    FailedThe total number of emails that were sent but not delivered during the selected date range.
    BouncedThe total number of emails sent that were rejected by the client’s inbox during the selected date range.
    PendingThe total number of emails that are waiting to be sent during the selected date range.
    TotalThe total number of emails that have been sent during the selected date range.

    Headings in the Email History Report

    HeadingDescription
    TypeThe type of email that was sent, such as Retention, Event Reminder, or Membership Renewal.
    CreatedThe date that the email was sent.
    Sent byThe staff member who sent the email. If the email was automated by the system, this column will be labeled Automated.
    ClientThe name, email, and profile image of the client that the email was sent to is listed in this column. Relevant details about this customer, such as pass status, waiver status, contract status, special notes, unpaid visits, and account balance will be noted here by small icons. Hover over any icon to learn more.

    If a guest was sent an email notification, Guest appears in this column. You can click Guest to open their guest profile.

    StatusThe status of the email. The possible statuses are:

    • Sent – The email was delivered.
    • Opened – The email was delivered and opened.
    • Unopened – The email was delivered but hasn’t been opened yet.
    • Bounced – The email failed to deliver. You can hover over a Bounced status to reveal the reason why the email bounced. For more information, see FAQ: Why did an email bounce?
    • Awaiting Send – The email is in the process of delivery. This status will change after the email has been processed.
    • Failed – The email wasn’t sent to the client. You can hover over a Failed status to reveal the reason why the email failed to send.

    NoteThe email status shown reflects the most recent update provided by Amazon Simple Notification Service (SNS). This means that emails may sometimes go through multiple statuses, but only the most recent status will be shown.

    For example, an email may initially have a status of Bounced, but later the status is changed to Opened. In this case, the reason the email bounced will appear when you hover over the Opened status.

    ReasonIf the email has a status of Bounced or Failed, the reason will be listed here.

    Reasons an email may have failed or bounced include:

    • Turned Off – The client has turned off email notifications and marketing messages.
    • Wrong Client Group – The client isn’t part of the client group meant to receive that email notification.
    • Wrong Client Type – The client isn’t the client type meant to receive that email notification.
    • Locked Email – The business disabled the email notification.
    • Blacklisted Email – The client’s email address is blacklisted. For more information, see FAQ: Why was my email blacklisted?
    • Unknown – The email failed to send due to unknown reasons.

    For more information, see Troubleshooting: Clients aren’t receiving email or SMS notifications.

    ResendClick the Resend button in this column to resend the email to the client’s associated email address.
    BodyClick the View Email button in this column to view the email that was sent. You can’t view an email that was sent to a client who has unsubscribed from marketing email messages.

    Advanced filters in the Email History Report

    FilterDescription
    StatusUse this filter to filter the report by the status of emails.
    ReasonUse this filter to filter the report by the reason for email statuses.
    TypeUse this filter to filter the report by the type of emails.
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