Setting up tips for staff members

You can allow clients to tip your staff members by enabling tips in the Store Settings. With tips enabled, you can also set up predefined tips for the Elevate Staff App, which allow tips to be quickly added with the tap of a button on the app’s checkout screen.

Calculation of tips are always applied after the sale. Tips will be distributed in the following ways:

  • If the purchase includes a single Appointment visit, tips go to the instructor.
  • If the purchase includes an Appointment Purchase Option, tips go to the instructor on the first Appointment that has been paid with the Purchase Option.
  • All other tips go to the staff member who sold the purchase.

NoteYou cannot set up or use predefined tips if tips are not enabled.

In this article:

To enable tips:

  1. Click the App Drawer button .
  2. In the App Drawer, click Setup.
  3. On the Setup menu, click Store Configuration.
  4. On the Store Configuration menu, click Store Settings.
  5. Under Tips, set the Accept gratuity at checkout option to ON.
  6. If you want the client to provide a signature after adding a tip to an Appointment, set the Client needs to sign after selecting the tip option to ON.
    • If this option is set to ON, the client’s signature will be displayed at the bottom of their receipt.
  7. Click SAVE.

To display predefined tips in the Elevate Staff App:

  1. Click the App Drawer button .
  2. In the App Drawer, click Setup.
  3. On the Setup menu, click Store Configuration.
  4. On the Store Configuration menu, click Store Settings.
  5. Under Tips, ensure the Accept gratuity at checkout option is set to ON.
  6. Set the Setup Predefined Gratuity option to ON.
  7. Under PREDEFINED PERCENTAGES, add or remove predefined tips:
    • To add a predefined tip:
      1. Click the Add predefined tip button .
      2. In the box, enter the tip amount as a percentage.
      3. Click the Accept button .
    • To remove a predefined tip:
      1. Click the predefined tip.
      2. In the confirmation popup, click OK.
  8. To display a convenient No Tip button, set the Display “No Tip” option option to ON.
  9. If you want the client to provide a signature after adding a tip to an Appointment booked in Elevate, set the Client needs to sign after selecting the tip option to ON.
    • If this option is set to ON, the client’s signature will be displayed at the bottom of their receipt.
  10. Click SAVE.
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