FAQ: FitVID on Demand

Below is a list of frequently asked questions regarding FitVID on Demand. For more information, please see WellnessLiving’s Zoom and FitVID Webinar. To watch this webinar, you must provide your name and email address.

In this article:

    QUESTION: Why can’t I upload a video that is over 1GB?

    Answer: The WellnessLiving team is aware of this issue and is currently working to resolve it as soon as possible. Once this issue is resolve, you will be able to upload videos with a maximum size of 2GB.

    QUESTION: Can my clients view videos in the Achieve Client App?

    Answer: At this time clients can only watch videos on the Watch Video tab of the Client Web App. We will allow clients to watch videos in the Achieve Client App in Phase 2 of WellnessLiving’s Zoom integration.

    QUESTION: Who owns the rights to the videos once we upload it to WellnessLiving?

    Answer: All videos you upload to WellnessLiving are still your property, we simply store them for you.

    QUESTION: Can we setup a separate membership for virtual services and videos only?

    Answer: You can set up a Purchase Option so that any client who purchases it will have the new Video-Access Only client type and you can restrict your uploaded videos using video categories so that only clients with that client type can access them.

    However, there is currently no way to restrict your clients to virtual services only. If you would like to see that specific functionality added to WellnessLiving, please make a suggestion through our Community Forum so that other businesses can vote on it.

    QUESTION: Is there a way to give clients 7 days of free access to virtual services and videos?

    Answer: You can provide a client group with 7 days of free access to videos. For more information, please see Giving a client group temporary access to a video.

    However, there is currently no way to give your clients 7 days free access to virtual services. If you would like to see that specific functionality added to WellnessLiving, please make a suggestion through our Community Forum so that other businesses can vote on it.

    QUESTION: Can I have clients sign a waiver before accessing videos?

    Answer: You can set up your videos so that they are only available to the new Video-Access Only client type.  Then you can create a Purchase Option so that that any client who purchases it will have that client type, but you can require them to sign a contract when they purchase it.

    QUESTION: Will there be an option for clients to download the videos?

    Answer: No, clients will not be able to download the videos.

    QUESTION: Can I select the thumbnail that is displayed for FitVID on Demand videos?

    Answer: At this time, you cannot select the thumbnail for your videos. If you would like to see this update, or any other update made, please make a request through our Community Forum.

    QUESTION: I uploaded my video in the correct format. Why is my video blank?

    Answer: FitVID uses your browser’s HTML5 video player to display content. If you have uploaded a video in a supported file format (MOV or MP4) and are still experiencing issues such as blank video playback with only audio, we suggest double-checking the file encoding to ensure it is compatible with HTML5 video playback. We recommend H.264 video encoding for best compatibility results across a variety of browsers and devices.

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