FAQ: How are staff commissions calculated for Classes?

Staff commissions for Classes are calculated based on the options selected in both staff member profiles and Purchase Options. It is important to ensure commission structures are set appropriately in staff member profiles.

Consider the following example: A Class is taught by a staff member with a single commission pay rate of 50%. The staff member’s commission will be calculated differently in each of the following scenarios:

  • A client pays for a service using a membership
  • A client pays for a service using a session pass
  • A client purchases a drop-in visit to a service

See below for a detailed explanation of how commission is calculated for each scenario.

Staff member commissions for memberships

In the case of memberships, the default commission that will be administered to staff members will be based on the number of visits made by the client in the scheduled membership payment period. Commission paid to the staff member will be calculated by dividing the membership payment period cost by the number of visits for that scheduled payment period, then applying the commission rate to this value.

For example, if the total membership cost for the scheduled payment period is $100 and the client makes one Class visit, the commission will be calculated as $100 (membership payment period cost) divided by 1 (total number of visits), with the 50% single commission pay rate applied to this value. The result will be a $50 commission paid to the staff member. If the client attends a second Class during that period, the next commission paid out will be $25.

For more information on setting a commission rate to a membership, see Adding a rate of commission to a membership.

Note If you want the percentage commission rate for a membership or session passes to be based off a set value per session, select the Approximate revenue per session option. The percentage commission will be calculated based on the value indicated under the Approximate revenue per session. For more information see Membership advanced settings.

Staff member commissions for session passes

In the case of session passes, the default commission that will be administered to staff members will be based on the total value of the pass and the total number of visits assigned to the pass. The commission paid to the staff member will be calculated by dividing the total pass value by the number of Class visits permitted within the pass, then applying the commission rate to the new cost per Class.

For example, if a client purchases a session pass with ten visits for $100 and then visits the Class once, the commission will be calculated as $100 (total pass value) divided by 10 (the number of visits assigned to the pass), with the 50% commission rate applied to this calculated cost per visit. The result will be a $5 commission paid to the staff member. If the client attends a second Class using the pass, the commission paid to the staff member will be another $5.

Staff member commissions for drop-ins

In the case of drop-ins, where clients show up in person and purchase an individual session of a Class, the default commission will be administered to staff members based on the total value of the purchase. The commission paid to the staff member will be calculated by applying the commission rate to the cost of the Class.

For example, if a customer purchases a drop-in for a Class at $10, the commission will be calculated with the 50% staff commission rate applied. The result will be a $5 commission paid to the staff member.

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