FAQ: Presence Websites

Below is a list of frequently asked questions about Presence. If your question isn’t addressed in this article, consider posting it on WellnessLiving’s Community Forum.

How do I add blog posts to my Presence website?

When your website goes live, you will be given access to the WordPress backend. From there, you will be able to add blog posts to your site. Please note that this feature is only available on the Premium Plan and Enterprise Plan. For more information about the difference between Premium and Enterprise Plan, see Presence custom website builder.

How do I provide domain access?

There are several ways to provide domain access. Please contact your Presence Coordinator for assistance.

What integrated features are available for my Presence website?

When you sign up for Presence with WellnessLiving, you get a custom website built for your business that is directly integrated with your WellnessLiving business account. The following features can be included with your custom website:

  • Business information including location address and business hours
  • Staff member profile information
  • Live location map
  • Class schedule
  • Service information of appointments, classes, and events
  • Store items including gift cards and products
  • Lead Capture Form
How do I request revisions to my Presence website?

Most website revisions, such as deactivating a service or Purchase Option, can be done through your WellnessLiving business account. Any changes you make will be reflected immediately on your website. For more information, see Obtaining information for your Presence website.

Alternatively, you can reach out to your Presence Coordinator to request changes. Small fixes, such as a text change, will have a 24-hour turnaround time, excluding weekends and statutory holidays, whereas large fixes, such as a new page or feature request, will need to be assessed on a case-by-case basis.

What do I need to review before my Presence website goes live?

Before your website goes live, you must create a lead capture form in your WellnessLiving account for the form to synchronize with your Presence website. It is important for you to complete this task before the launch date because it directly affects the functionality of the website. You can also perform a final review on your other onboarding tasks, such as reviewing your location settings, service settings, purchase option settings, and staff profiles to make sure all information is true and accurate. For more information, see Creating or modifying a Lead Capture Widget skin and Presence onboarding timeline.

How long does it take for changes made in WellnessLiving to update on my Presence website?

If you make changes directly through your WellnessLiving business account, they will be reflected immediately on your Presence website.

If you request changes through your Presence Coordinator, the time required for the changes to be implemented will depend on how significant the changes are. Small fixes, such as a text change, will have a 24-hour turnaround time, excluding weekends and statutory holidays, whereas large fixes, such as a new page or feature request, will need to be assessed on a case-by-case basis.

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Presence - FAQ: Presence Websites