FAQ: Why are rewards points not awarded for referring a friend?

Rewards points will not be awarded to clients unless the following requirements are met:

  • Referral rewards points is enabled;
  • The client has not yet reached the maximum number of rewards points for referrals for the set time;
  • The referring client’s information is associated with the referred client’s profile.

For more information on enabling referral rewards points and setting a maximum cap on rewards points, see Enabling or disabling referral rewards points.

For more information on associating the referring client’s information with the referred client’s profile, see Assigning rewards points for a referral or Client Web App: Assigning reward points for a referral.

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