FAQ: Why can’t I apply single session purchases to unpaid visits?

When you allow clients to purchase single sessions of Appointments or Classes, clients can pay for these services at your business using a drop-in rate. Each single session purchase is only applicable to the specific client who is booked into the service and the specific service the client is purchasing.

If a client buys multiple single session purchases at once, the single session purchases will appear on the client’s Passes & Memberships page but will not be applicable to other services.

If a client has bought multiple single session purchases for a single service, you can resolve this issue by refunding the purchase. Then, the client can buy applicable Purchase Options to reconcile any unpaid visits.

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