FAQ: Why can’t I apply single session purchases to unpaid visits?

When you allow clients to purchase single sessions of Appointments or Classes, clients can pay for these services at your business using a drop-in rate. Each single session purchase is only applicable to the specific client who is booked into the service and the specific service the client is purchasing.

If a client buys multiple single session purchases at once, the single session purchases will appear on the client’s Passes & Memberships page but will not be applicable to other services.

If a client has bought multiple single session purchases for a single service, you can resolve this issue by refunding the purchase. Then, the client can buy applicable Purchase Options to reconcile any unpaid visits.

Was this article helpful?
(6 out of 6 people found this article helpful)
Still need help? Contact us