Troubleshooting: Why do my staff members receive notifications when my staff role notifications are turned off?


Your staff members are receiving email notifications even though you have turned off their notification settings in their staff member profile.


To resolve the issue, follow the instructions below. If the issue persists after completing these steps, please contact WellnessLiving Support.

Currently, you cannot control whether staff members with a specific staff role receive reminder notifications under Staff Role permissions.

However, you can disable a specific staff member from receiving notifications by changing the settings on the Notifications page of the staff member’s client profile.

To stop a staff member from receiving reminders:

  1. Follow steps 1-6 in Opening a staff member’s client profile.
  2. On the side menu, click Notifications.
  3. To disable notifications for a specific category, set the option to OFF for that category.
  4. Click SAVE.
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