Your staff members are receiving email notifications even though you have turned off their notification settings in their staff member profile.
Solution:To resolve the issue, follow the instructions below. If the issue persists after completing these steps, please contact WellnessLiving Support.
Currently, you cannot control whether staff members with a specific staff role receive reminder notifications under Staff Role permissions.
However, you can disable a specific staff member from receiving notifications by changing the settings on the Notifications page of the staff member’s client profile.
To stop a staff member from receiving reminders:
- Follow steps 1-6 in Opening a staff member’s client profile.
- On the side menu, click Notifications.
- To disable notifications for a specific category, set the option to OFF for that category.
- Click SAVE.