FAQ: Why do my staff members receive notifications when my staff role notifications are turned off?

Currently, you cannot control whether staff members with a specific staff role receive reminder notifications under Staff Role permissions.

However, you can disable a specific staff member from receiving reminder notifications by changing the settings on that staff member’s Profile Details page.

To stop a staff member from receiving reminders:

  1. Follow steps 1-6 in Opening a staff member’s client profile.
  2. On the side menu, click Profile Details.
  3. Under Communication Settings, click Configure all Communication Settings.
  4. To disable notifications from a specific source (e.g., Class reminders), click that source and clear any necessary checkboxes.
  5. Click SAVE.
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