Troubleshooting: Why do my staff members receive notifications when my staff role notifications are turned off?

Problem:

Your staff members are receiving email notifications even though you have turned off their notification settings in their staff member profile.

Solution:

To resolve the issue, follow the instructions below. If the issue persists after completing these steps, please contact WellnessLiving Support.

Currently, you cannot control whether staff members with a specific staff role receive reminder notifications under Staff Role permissions.

However, you can disable a specific staff member from receiving notifications by changing the settings on the Notifications page of the staff member’s client profile.

To stop a staff member from receiving reminders:

  1. Follow steps 1-6 in Opening a staff member’s client profile.
  2. On the side menu, click Notifications.
  3. To disable notifications for a specific category, set the option to OFF for that category.
  4. Click SAVE.
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