Hosting a virtual service

With FitLIVE or a non-integrated virtual service provider, you can host your services virtually. When you host a virtual service through WellnessLiving, you will create a live video from the device on which you are hosting the service. Your clients can attend the virtual service using the Client Web App or the Achieve Client App.

To learn more about hosting a virtual service using the Elevate Staff App, see Elevate Staff App: Hosting a virtual service.

To learn more about your Zoom account, see Zoom Help Center.

When hosting a virtual service, keep the following information in mind:

  • Staff members can start a virtual service 15 minutes before the service’s scheduled start time.
  • If your business has a Zoom Pro account or higher, you can only host a maximum of nine sessions at one time. If you want to start a session while your business is currently hosting its maximum number of sessions, you’ll need to end one of the active sessions.
  • The attendance status of a client who joins a virtual service is determined by your attendance tracking settings in your business policies.

Note To start a non-integrated virtual service from WellnessLiving, you must be signed in to the hosting platform beforehand. For example, if you’re hosting a virtual service on Microsoft Teams, you must sign in to Microsoft Teams on your device before you follow the steps below to host the virtual service.

In this article:

    To host a virtual service from the schedule:

    1. Click the App Drawer button .
    2. In the App Drawer, click View All.
    3. In the list, click Schedule. You can filter the list by entering Schedule into the Search field.
    4. To start hosting the service from the calendar view, click the Calendar button .
      1. Find the service you want to host virtually. You may have to browse the list or filter the list to find the service.
      2. Click the service.
      3. Start your virtual service.
        • To start a FitLIVE virtual meeting, click Start Virtual Session.
        • To start a non-integrated virtual meeting, click Start Meeting.
    5. To start hosting the service from the list view, click the List button The list view button.
      1. Find the service you want to host virtually. You may have to browse the list or filter the list to find the service.
      2. Under Service, click the service name.
      3. Start your virtual service.
        • To start a FitLIVE virtual meeting, click Start Virtual Session.
        • To start a non-integrated virtual meeting, click Start Meeting.

    To host a virtual class or event from the attendance list:

    1. Click the App Drawer button .
    2. In the App Drawer, click View All.
    3. In the list, click Schedule. You can filter the list by entering Schedule into the Search field.
    4. To start hosting the class or event from the calendar view, click the Calendar button .
      1. Find the class or event you want to host virtually. You may have to browse the list or filter the list to find the class or event.
      2. Click the class or event.
      3. Click View Attendance List.
      4. Start your virtual service.
        • To start a FitLIVE virtual meeting, click Start Virtual Session.
        • To start a non-integrated virtual meeting, click Start Meeting.
    5. To start hosting the service from the list view, click the List button The list view button.
      1. Find the class or event you want to host virtually. You may have to browse the list or filter the list to find the class or event.
      2. Under Service, click the class or event name.
      3. Click View Attendance List.
      4. Start your virtual service.
        • To start a FitLIVE virtual meeting, click Start Virtual Session.
        • To start a non-integrated virtual meeting, click Start Meeting.
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