Hosting a virtual service

With FitLIVE, Zoom integration, or another non-integrated virtual service provider, you can host your services virtually. When you host a virtual service through WellnessLiving, you will create a live video from the device on which you are hosting the service. Your clients can attend the virtual service using the Client Web App or the Achieve Client App.

To learn more about hosting a virtual service using the Elevate Staff App, see Elevate Staff App: Hosting a virtual service.

To learn more about your Zoom account, see Zoom Help Center.

When hosting a virtual service, keep the following information in mind:

  • Staff members can start a virtual service 15 minutes before the service’s scheduled start time.
  • If your business has a Zoom Pro account or higher, you can only host a maximum of nine sessions at one time. If you want to start a session while your business is currently hosting its maximum number of sessions, you’ll need to end one of the active sessions. For more information, see FAQ: How can I start a new Zoom session when my business is hosting the maximum number of sessions.
  • Clients who click the Join Session button to attend a virtual session will automatically be marked as Checked-in, whereas those who don’t join by the end of the session will automatically be marked as No-show. The attendance status of a client won’t be updated until the session on WellnessLiving is over.

In this article:

    To host a virtual service from the schedule:

    1. Click the App Drawer button .
    2. In the App Drawer, click Schedule.
    3. To start hosting the service from the calendar view, click the Calendar button .
      1. Find the service you want to host virtually. You may have to browse the list or filter the list to find the service.
      2. Click the service.
      3. Start your virtual service.
        • To start a FitLIVE meeting, click Start Virtual Session.
        • To start a Zoom meeting, click Start Zoom Meeting.
        • To start a non-integrated virtual meeting, click Start Meeting.
    4. To start hosting the service from the list view, click the List button The list view button.
      1. Find the service you want to host virtually. You may have to browse the list or filter the list to find the service.
      2. Under Service, click the service name.
      3. Start your virtual service.
        • To start a FitLIVE meeting, click Start Virtual Session.
        • To start a Zoom meeting, click Start Zoom Meeting.
        • To start a non-integrated virtual meeting, click Start Meeting.

    To host a virtual class or event from the attendance list:

    1. Click the App Drawer button .
    2. In the App Drawer, click Schedule.
    3. To start hosting the class or event from the calendar view, click the Calendar button .
      1. Find the class or event you want to host virtually. You may have to browse the list or filter the list to find the class or event.
      2. Click the class or event.
      3. Click View Attendance List.
      4. Start your virtual service.
        • To start a FitLIVE meeting, click Start Virtual Session.
        • To start a Zoom meeting, click Start Zoom Meeting.
        • To start a non-integrated virtual meeting, click Start Meeting.
    4. To start hosting the service from the list view, click the List button The list view button.
      1. Find the class or event you want to host virtually. You may have to browse the list or filter the list to find the class or event.
      2. Under Service, click the class or event name.
      3. Click View Attendance List.
      4. Start your virtual service.
        • To start a FitLIVE meeting, click Start Virtual Session.
        • To start a Zoom meeting, click Start Zoom Meeting.
        • To start a non-integrated virtual meeting, click Start Meeting.
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