With FitLIVE, Zoom integration, or another non-integrated virtual service provider, you can host your services virtually. When you host a virtual service through WellnessLiving, you will create a live video from the device on which you are hosting the service. Your clients can attend the virtual service using the Client Web App or the Achieve Client App.
To learn more about hosting a virtual service using the Elevate Staff App, see Elevate Staff App: Hosting a virtual service.
To learn more about your Zoom account, see Zoom Help Center.
When hosting a virtual service, keep the following information in mind:
- Staff members can start a virtual service 15 minutes before the service’s scheduled start time.
- If your business has a Zoom Pro account or higher, you can only host a maximum of nine sessions at one time. If you want to start a session while your business is currently hosting its maximum number of sessions, you’ll need to end one of the active sessions. For more information, see FAQ: How can I start a new Zoom session when my business is hosting the maximum number of sessions.
- Clients who click the Join Session button to attend a virtual session will automatically be marked as Checked-in, whereas those who don’t join by the end of the session will automatically be marked as No-show. The attendance status of a client won’t be updated until the session on WellnessLiving is over.