A client will be marked as a late cancel if they cancel a booked service outside of the cancellation threshold set in your business policies for that service. By default, this value is set to 24 hours. When a client is marked as a late cancel, they will have to pay the session fee as a penalty. Purchase Options and other prepaid methods will not be refunded to a client marked as a late cancel. If a client is marked as unpaid as well as late cancel, you will need to charge their account manually. To customize the late cancel penalty, see Business policies.
- To learn how to change the custom business policies and late cancel rules for a specific service, see Customizing business policies for individual services.
- To learn how to cancel an Appointment, see Canceling an Appointment.
- To learn how to cancel services from the Achieve Client App, see Achieve Client App: Schedule management.