Late cancels

A client will be marked as a late cancel if they cancel a booked service outside of the cancellation threshold set in your business policies for that service. By default, this value is set to 24 hours. When a client is marked as a late cancel, they will have to pay the session fee as a penalty. Purchase Options and other prepaid methods will not be refunded to a client marked as a late cancel. If a client is marked as unpaid as well as late cancel, you will need to charge their account manually. To customize the late cancel penalty, see Business policies.

NoteIf a staff member books an Appointment within the late cancel threshold, a late cancel will not be applied regardless of cancellation time. For example, if your threshold is set to 24 hours and a staff member books an Appointment 20 hours before the Appointment occurs, the Appointment can be canceled by the client without penalty. However, if the Appointment is booked 25 hours before the Appointment occurs, a late cancel will be applied as expected.

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