Managing client reviews

When clients write reviews about your business, you can post a public response to those reviews or flag inappropriate reviews. Your responses will appear with the reviews on your WellnessLiving Directory Listing, and on your company’s Review Widget wherever it is embedded. Flagged reviews will remain visible.

In this article:

To manage client reviews from your WellnessLiving Directory Listing:

  1. Click the App Drawer button .
  2. In the App Drawer, click Setup.
  3. On the Setup menu, click Locations.
  4. If applicable, click the location for which you want to view the WellnessLiving Directory Listing.
  5. Click View Business Listing.
  6. Manage the client reviews:
    • To respond to a client review:
      1. Click Add owner comment.
      2. In the box, enter your response.
      3. Click SUBMIT REVIEW.
    • To flag an inappropriate review:
      1. Click Flag as inappropriate to flag the review for removal.
      2. In the confirmation box, click OK. The following note is displayed on the review in the backend: This review has been flagged. Please reach out to the client if you want the review to be changed or removed.

To manage client reviews from the Reviews page:

  1. Click the App Drawer button .
  2. In the App Drawer, click Reviews. 
  3. Find the review you want to manage and click the Edit review button .
  4. Manage the client review:
    • To respond to a client review:
      1. In the Owner comment box, enter your response.
      2. Click SUBMIT REVIEW.
    • To flag an inappropriate review:
      1.  Click Flag as inappropriate to flag the review for removal.
      2. In the confirmation box, click OK. The following note is displayed on the review in the backend: This review has been flagged. Please reach out to the client if you want the review to be changed or removed.

To manage client reviews from your Review Widget:

  1. Open the page on which your Review Widget is embedded.
    Note If you did not select All locations when setting up the widget, only reviews for the selected location will appear.
  2. Manage the client reviews:
    • To respond to a client review:
      1. Click Add owner comment.
      2. In the box, enter your response.
      3. Click Submit review.
    • To flag an inappropriate review:
      1. Click Flag as inappropriate to flag the review for removal.
      2. In the confirmation box, click OK. The following note is displayed on the review: This review has been flagged. Please reach out to the client if you want the review to be changed or removed.
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