Membership advanced settings

• Select Client can buy online or Only staff can sell this purchase option depending on whether you want to allow clients to buy the membership online or only through a staff member. If you select Client can buy online, the following options are displayed. By default, All clients can buy online is selected.
  • All Clients can buy online – Selecting this option will allow any client who meets the Client Type restrictions to buy this membership online.
  • Only clients with Direct Buy URL can buy online – Selecting this option will make it so any client who meets the Client Type restrictions can only buy this membership through the Direct Buy URL. For example, if you select Only clients with Direct Buy URL can buy online as well as Introductory offer for new clients only, an Active Member with the Direct Buy URL for this Purchase Option would not be able to purchase this membership.
• Select which clients can purchase this membership: Available to all clients, Introductory offer for new clients only, or Available to select Client Types only.
  • If you select Available to select Client Types only, select one or more Client Types from the list and only the selected client types will be able to view and purchase the membership in your store.
  • For more information about introductory offers, see Creating an introductory offer for new or prospective clients.
• Select how this membership is sold: Sold individually or Sold as part of package only.
• Select No quantity limit or Limit quantity depending on whether or not you want to limit the number of purchases that can ever be made. When selecting Limit quantity, you must enter a number for the limit.

This option is available to all franchise businesses. It only works when the membership has been pushed to all applicable franchise locations, and it can only be modified by franchisors. If you manage a franchise business and you cannot view this option, please contact WellnessLiving.

If you select Apply Attendance Restriction:

• In the PERIOD list, select day, week, 4 Week, month, or year.
• In the MAX VISITS field, enter the maximum number of sessions the client can attend in the selected time period. For example, if you select a PERIOD of a week and enter 5 in the MAX VISITS field, the client is restricted to 5 visits per week.
• Select Attendance restriction is applied at the start of the calendar cycle or Attendance restriction is applied at the start of the payment cycle depending on whether you want to apply the restriction based on the calendar cycle, or the payment cycle respectively.
  • If you select Attendance restriction is applied at the start of the calendar cycle, then the attendance restriction set on the membership will be applied based on actual calendar dates. For example, if a membership has an attendance restriction of 5 visits a month, the client can use the membership for 5 visits between June 1 and June 30.
  • If you select Attendance restriction is applied at the start of the payment cycle, then the attendance restriction set on the membership will be applied based on the date payments for the membership begin. For example, if a membership has an attendance restriction of 5 visits a month and auto-payments on the 15th of every month, the client can use the membership for 5 visits between June 15 and July 14.
• Choose whether unused visits should carry over to the next attendance restriction period by selecting Enable session rollover or Disable session rollover.
  • If you select Enable session rollover, you must choose what happens to the rollover sessions.
    • If you don’t want rollover sessions to expire, select Rollover sessions do not expire.
    • If you want rollover sessions to expire, select Rollover sessions expire after and set the amount of time the sessions will remain active. For example, a membership with a monthly attendance restriction is set up so that rollover sessions expire after three months. The membership starts in January and there were four unused visits left on January 31. The four rollover sessions will expire on April 30.
    • If you want unused visits to carry over after the membership auto-renews, set the Rollover sessions upon auto-renew option to ON.
      • When unused visits carry over after auto-renew, the original attendance restrictions set for the membership will no longer apply to the rollover sessions.
    • To limit the number of unused visits that will carry over, set the Limit number of rollover sessions option to ON and enter the limit for the number of rollover sessions. For example, a membership has a monthly attendance restriction with a maximum of five visits that can be carried over. If the client has six unused visits at the end of the month, they will lose a session.
      • If you choose not to set a limit, clients can accumulate an unlimited number of rollover sessions.
    • If you don’t want the membership to expire until all the rollover sessions are used, select Membership stays active until all remaining visits are used.
    • If you want the membership and any rollover sessions to expire on the expiration date, select Membership expires and remaining visits are no longer available.
  • If you are customizing an individual Purchase Option and you select Enable session rollover, you cannot set the date range to any date prior to the purchase date.
• Select Do not automatically reconcile unpaid sessions when attendance restrictions reset or Automatically reconcile unpaid sessions when attendance restrictions reset if you want any unpaid sessions to be automatically marked as Paid whenever the attendance restrictions reset.
  • If you select Do not automatically reconcile unpaid sessions when attendance restrictions reset, the system will not automatically reconcile any unpaid sessions whenever new visits are added to a membership. You will have to manually mark any unpaid visits as Paid. For example, if a membership with Do not automatically reconcile unpaid sessions when attendance restrictions reset selected has an attendance restriction of one visit per week and a client has five unpaid sessions for the week, you can use the membership to manually mark any one of the five unpaid sessions for the week as Paid. If there are any unpaid sessions for the next week, you can use the membership to mark one session as Paid when the attendance restrictions reset. To learn how to reconcile unpaid visits, see Reconciling an unpaid visit.
  • If you select Automatically reconcile unpaid sessions when attendance restrictions reset, any upcoming unpaid sessions within the attendance restriction period will be automatically reconciled using new visits when they are added to the membership. For example, if a membership with Automatically reconcile unpaid sessions when attendance restrictions reset selected has an attendance restriction of one visit per week and a client has five unpaid sessions for the week, one visit from the membership will be automatically applied to the first unpaid session for the week when the attendance restrictions reset.
• Click the Add button to add another restriction. For example, you can add a restriction of only 5 sessions per week and then click the add button to add another restriction of a maximum of 16 sessions per month.
• Click the Remove button to remove a restriction.
• If you select  No attendance restriction, a client can use the membership as many times as they want while the membership is active.

For more information, see Attendance Restrictions.

• Clients must agree to a contract – The client must agree to a contract. Enter your contract in the text field.
  • If you want clients to sign a new contract when this Purchase Option is transferred to them, set the Clients to whom a Purchase Option was transferred must sign a contract option to ON.
• No contract – The client does not need to agree to a contract.

• To share a membership between clients whose profiles are linked as family members, select Share membership with family members by default.
  Under FAMILY MEMBER, select the relationship between the client and the family member.
• If you do not want to share a membership between family members, select Do not share membership with family members by default.

If you select Do not share membership with family members by default, you can still manually share the membership with a family member. For more information, see Sharing a Purchase Option with a family member.

If you choose Membership can be put on hold, the membership can be placed on hold, and you must determine how holds will affect the membership. Your choices are:

• Classic: Extends the length of a membership contract by the duration of the hold period. Scheduled payments are moved forward the same number of days as the duration of the hold.
• Prorate: Extends the length of a membership contract by the duration of the hold. Scheduled payments are prorated and calculated based on the number of active days within the payment period.
  • If you select Prorate, you must determine when the prorated payment amount will be charged to the client. Under IF THE SCHEDULED PAYMENT OCCURS WITHIN THE HOLD PERIOD, select one of the following options:
    • To add the prorated payment amount to the next scheduled payment date, select Prorated amount is added to the next scheduled payment.
    • To add the prorated payment amount to the day after the hold period ends, select Prorated payments are moved to the day after the hold period ends.
• Continue Billing: Extends the length of the membership contract by the duration of the hold period. Scheduled payments continue to be processed on their respective dates irrespective of the hold.

For more information, see Membership hold rules.

Select Approximate revenue per session or Approximate revenue based on sessions used to determine revenue per session or based on the number of visits respectively.

• Clients cannot use remaining visits after membership cancellation – Once clients cancel their membership, they cannot use their remaining visits.
• Clients can use remaining visits after membership cancellation – After clients cancel their membership, they can continue to use their remaining visits.
  
  NoteMemberships that are set to this option and then canceled will display as active in the Client profile.
• Staff member can choose whether a client can use remaining visits after membership cancellation – Staff members can choose on a case-by-case basis whether clients can continue to use their remaining visits after they cancel their membership.

Select Custom email receipt to create a custom receipt to send to a client who purchases this membership.

For information on how to use variables in the email message, see Email variables.

• Terminate and convert to – The membership will be removed from the client’s Passes & Memberships page and convert to your selected purchase option on the date you select.
• Terminate – The membership will be removed from the client’s Passes & Memberships page on the date you select.

• Do not terminate – The membership will remain on the client’s Passes & Memberships page in their client profile.

You can also manage revenue categories from here:

• To add a new revenue category, enter a name for it in the box, and click ADD.
• To rename a revenue category, click the revenue category’s Options button and select Edit .
• To delete a revenue category, click the revenue category’s Options button and select Delete tag .
• To make a revenue category the primary category, click the revenue category’s Options button and select Primary .