Pay rates

Pay rates allow you to use WellnessLiving to track the pay your staff members receive when they sell items in the store, take part in offering a service, or are simply paid by the hour at one of your locations. The pay rates you set for your staff members will affect reports such as the payroll summary and payroll details report. Depending on your business needs, there are many ways to set up pay rates for your staff members. Refer to the following table, which describes the different pay rate types.

For information on how to set pay rates, see Setting  up a staff member’s pay rates. If you are having any issues, see Troubleshooting: Payroll not calculating as expected.

Pay rate types

Pay rate typeDescription
Pay Per Service Session RateThis pay rate is based on the service offered. When a staff member leads a service, the staff member is paid a set amount for that service.

NoteIf a staff member has a Pay Per Service Session Rate and hosts an Appointment with multiple attendees, the system will treat each attendee of the Appointment as a separate service. This means that if two clients attend an Appointment and the staff member has a Pay Per Service Session Rate for the Appointment, the staff member will receive the rate twice. To ensure that staff members receive the intended amount for Appointments with multiple attendees, we recommend using a Pay Per Client Rate for these services.

Additional options for this pay rate include:

  • Enable Bonus – When selected, the staff member will receive a bonus for each additional client above the set threshold who attends the service session.
    • When clients exceed [x] Bonus Per Client [y] – This option appears when you select Enable Bonus. Enter the number of clients which will act as the threshold for this bonus and then enter the dollar amount of the bonus. When the attendance for this service exceeds the threshold number, the staff member will receive the bonus you set for each additional client.
  • Pay for no shows – When selected, the staff member will be paid for clients that booked the session but did not attend.
  • Pay for late cancels – When selected, the staff member will be paid for clients that booked but then canceled after the cancellation deadline.
  • Rate per empty session – When selected, specify a flat rate that will be paid to the staff member if no clients attend the session.
  • Add a cap – When selected, specify the maximum amount to pay the staff member for the service.
  • Staff member will not receive compensation for unpaid sessions – When selected, the staff member will only receive compensation for clients who have paid for the session.
Pay Per Client RateThis pay rate is based on the number of clients who attend a Class or Appointment the staff member leads.

Additional options for this rate include:

  • Add base rate per service session – When selected, specify the additional amount to pay the staff member for leading the service session regardless of the number of attending clients.
  • Enable Bonus – When selected, the staff member will receive a bonus for each additional client above the set threshold who attends the service session.
    • When clients exceed [x] Bonus Per Client [y] – This option appears when you select Enable Bonus. Enter the number of clients which will act as the threshold for this bonus and then enter the dollar amount of the bonus. When the attendance for this service exceeds the threshold number, the staff member will receive the bonus you set for each additional client.
  • Pay for no shows – When selected, the staff member will be paid for clients that booked the session but did not attend.
  • Pay for late cancels – When selected, the staff member will be paid for clients that booked but then canceled after the cancellation deadline.
  • Rate per empty session – When selected, specify a flat rate that will be paid to the staff member if no clients attend the session.
  • Add a cap – The maximum amount to pay the staff member for the service.
  • Staff member will not receive compensation for unpaid sessions – When selected, the staff member will only receive compensation for clients who have paid for the session.
Tiered Pay Per Client RateWhen a staff member leads a Class or Appointment, the staff member is paid a set amount for each client who attends up to the first tier, another set amount for each client who attends up to the next tier, and so on. For example, the staff member could be paid $10 for each client up to 5 clients, and then $15 for each additional client up to 10 clients.

Additional options for this rate include:

  • Add a base rate per service session – When selected, specify the additional amount to pay the staff member for leading the service session regardless of the number of attending clients.
  • Pay for no shows – When selected, the staff member will be paid for clients that booked the session but did not attend.
  • Pay for late cancels – When selected, the staff member will be paid for clients that booked but then canceled after the cancellation deadline.
  • Rate per empty session – When selected, specify a flat rate that will be paid to the staff member if no clients attend the session.
  • Add a cap – When selected, specify the maximum amount to pay the staff member for the service.
  • Staff member will not receive compensation for unpaid sessions – When selected, the staff member will only receive compensation for clients who have paid for the session.
Hourly Pay RateThis pay rate is an hourly rate for staff members and is used to calculate pay based on the length of time for individual Classes, Events, or Appointments, or when clocking in using the Time Clock.

Options for this pay rate include:

  • Add a cap – When selected, specify the maximum amount to pay a staff member for an individual service. This cap will only apply to a Class, Event, or Appointment session and will not affect staff pay calculated using the Time Clock.

If a cap is set, the staff member will be paid the cap amount per service. If the Use Time Clock to calculate staff pay option is enabled and the staff member is clocked in during their scheduled service, they will be paid the cap per service as well as their hourly rate for the Time Clock entry.

For example, a staff member has an hourly pay rate of $20/hour. If a cap is set at $10, the staff member will be paid $10 per service. If the staff member is clocked in for 7 hours, they will be paid $140 for the Time Clock entry, and $10 for each service they provide.

If a cap is not set and the staff member is not clocked in, they will be paid their hourly rate for the duration of each service they provide.

  • Use Time Clock to calculate staff pay – When selected, the Time Clock will be used to calculate payment for a staff member. A staff member can clock in and out through the user menu or through the Elevate Staff App. The system will report the time during which a staff member was clocked in and use it to calculate their pay.

Pay rate using the Time Clock is accurate to the minute. For example, if a staff member clocked in for 46 minutes and their pay rate is $20/hour, they will be paid $15.33.

  • Add a cap per day – When selected, specify the maximum amount per day to pay the staff member. This cap will only apply to pay accrued using the Time Clock.

For example, if a cap per day is set at $80 and a staff member with a pay rate of $20/hour clocks in for five hours, they will be paid $80.

NoteIf the option Use Time Clock to calculate staff pay is selected after the pay rate has already been set up and you want to retroactively apply this setting to hours that a staff member has already worked, you must manually adjust appropriate time clock entries to use this pay rate. For more information about changing the pay rate of a time clock entry, see Adjusting a time clock entry.
Commission RateThe staff member is paid a percentage commission or a flat (dollar amount) commission. This is applicable when the staff member takes part in a service session.

If you select the Apply this commission for Online Store sales option and staff commission at checkout is enabled, a menu will appear when the staff member is making a sale, and they will be able to apply this commission rate.

The commission amount depends on the final price of the product, Purchase Option, or service session. For discounted prices, the commission depends on whether the commission rate is a percentage or a flat amount: 

  • If it is a percentage, the staff member will receive a percentage of the discounted price. 
  • If it is a flat amountthe staff member will receive either the dollar amount you set, or, if the amount you set exceeds the amount of the discounted price, they will receive an amount equal to the discounted price.

If you set the pay rate to be a percentage amount, the options for this pay rate include: 

  • Include no shows - When selected, the staff member will be paid for clients that booked the session but did not attend.
  • Include late cancels - When selected, the staff member will receive commission for clients that booked a service but then canceled after the cancelation deadline. 
  • Add a cap - When selected, specify the maximum amount to pay the staff member.
Tiered Group Pay RateFor this pay rate, the staff member is paid a set amount based on the total number of clients attending a Class or Appointment. For example, the staff member could be paid $50 for a session with 1-5 clients, $75 for a session with 6-10 clients, and $100 for a session with 11-15 clients.

Additional options for this rate include:

  • Add base rate per service session – When selected, specify the additional amount to pay the staff member for leading the service session regardless of the number of attending clients.
  • Pay for no shows – When selected, the staff member will be paid for clients that booked the session but did not attend.
  • Pay for late cancels – When selected, the staff member will be paid for clients that booked but then canceled after the cancellation deadline.
  • Rate per empty session – When selected, specify a flat rate that will be paid to the staff member if no clients attend the session.
  • Add a cap – When selected, specify the maximum amount to pay the staff member for the service.
  • Staff member will not receive compensation for unpaid sessions – When selected, the staff member will only receive compensation for clients who have paid for the session.
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