Pay rates

Pay rates allow you to use WellnessLiving to track the pay your staff members receive when they sell items in the store, take part in offering a service, or are simply paid by the hour at one of your locations. The pay rates you set for your staff members will affect reports such as the payroll summary and payroll details report. Depending on your business needs, there are many ways to set up pay rates for your staff members. Refer to the following table, which describes the different pay rate types.

For information on how to set pay rates, see Setting  up a staff member’s pay rates. If you are having any issues, see Troubleshooting: Payroll not calculating as expected.

Pay rate types

Pay rate type Description
Pay Per Service Session Rate This pay rate is based on the service offered and is only available for Classes and Events. When a staff member leads a Class or Event session with a client, the staff member is paid a set amount for that service.

Additional options for this pay rate include:

  • Enable Bonus – When selected, specify the bonus amount to be paid to the staff member for each attending client exceeding the specified number of clients.
  • Pay for late cancels? – When selected, the staff member will be paid for clients that booked but then canceled after the cancellation deadline.
  • Rate per empty session – When selected, a flat rate will be paid to the staff member if no clients attend the session.
  • Add a cap – When selected, specify the maximum amount to pay the staff member for the service.
  • Staff member will not receive compensation for unpaid sessions – When selected, the staff member will only receive compensation for clients who have paid for the session.
Pay Per Client Rate This pay rate is based on the number of clients who attend a Class or Appointment the staff member leads.

Additional options for this rate include:

  • Add base rate per service session – When selected, specify the additional amount to pay the staff member for leading the service session regardless of the number of attending clients.
  • Enable Bonus – When selected, specify the bonus to be paid to the staff member per client after the number of clients attending the service exceeds the specified amount.
  • Pay for no shows? – When selected, the staff member will be paid for clients that booked but did not show up.
  • Pay for late cancels? – When selected, the staff member will be paid for clients that booked but then canceled after the cancellation deadline.
  • Rate per empty session – When selected, a flat rate will be paid to the staff member if no clients attend the session.
  • Add a cap – The maximum amount to pay the staff member for the service.
  • Staff member will not receive compensation for unpaid sessions – When selected, the staff member will only receive compensation for clients who have paid for the session.
Tiered Pay Per Client Rate When a staff member leads a Class or Appointment, the staff member is paid a set amount for each client who attends up to the first tier, another set amount for each client who attends up to the next tier, and so on. For example, the staff member could be paid $10 for each client up to 5 clients, and then $15 for each additional client up to 10 clients.

Additional options for this rate include:

  • Add a base rate per service session – When selected, specify the additional amount to pay the staff member for leading the service session regardless of the number of attending clients.
  • Pay for no shows? – When selected, the staff member will be paid for clients that booked but did not show up.
  • Pay for late cancels? – When selected, the staff member will be paid for clients that booked but then canceled after the cancellation deadline.
  • Rate per empty session – When selected, a flat rate will be paid to the staff member if no clients attend the session.
  • Add a cap – When selected, specify the maximum amount to pay the staff member for the service.
  • Staff member will not receive compensation for unpaid sessions – When selected, the staff member will only receive compensation for clients who have paid for the session.
Hourly Pay Rate This pay rate is an hourly rate for staff members who use the Class/Event schedule or the time clock.

Options for this pay rate include:

  • Add a cap – When selected, specify the maximum amount to pay the staff member for the service.
  • Use Time Clock to calculate staff pay – When selected, the time clock is used to calculate payment for the staff member. Otherwise, payment is based on the length of the services the staff member is scheduled for.

The pay rate is accurate to the minute. For example, if a staff member clocked in for 46 minutes and their pay rate is $20/hour, they will be paid $15.33.
If a staff member is scheduled for a service but does not clock in, they will be paid their hourly rate for the length of the service.

Commission Rate The staff member is paid a percentage commission, or a flat (dollar amount) commission. This is applicable to:

  • Staff members who are selling products, packages, and Purchase Options at the POS
  • Staff members who are taking part in Appointments

Commission rates depend on the final price of the product, package, Purchase Option, or Appointment, whether or not they are discounted. For discounted prices:

  • If the staff member is paid a percentage commission, the staff member will receive a percentage of the discounted price.
  • If the staff member is paid a flat commission, the staff member will receive a dollar amount and, if the dollar amount is higher than the final discounted price, the staff member will receive an amount equal to the discounted price.
Tiered Group Pay Rate For this pay rate, the staff member is paid a set amount based on the total number of clients attending a Class or Appointment. For example, the staff member could be paid $50 for a class with 1-5 clients, $75 for a class with 6-10 clients, and $100 for a class with 11-15 clients.

Additional options for this rate include:

  • Add base rate per service session – When selected, specify the additional amount to pay the staff member for leading the service session regardless of the number of attending clients.
  • Pay for no shows? – When selected, the staff member will be paid for clients that booked but did not show up.
  • Pay for late cancels? – When selected, the staff member will be paid for clients that booked but then canceled after the cancellation deadline.
  • Rate per empty session – When selected, a flat rate will be paid to the staff member if no clients attend the session.
  • Add a cap – When selected, specify the maximum amount to pay the staff member for the service.
  • Staff member will not receive compensation for unpaid sessions – When selected, the staff member will only receive compensation for clients who have paid for the session.
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