Your business may need to suspend its operations temporarily due to unforeseen events. You can schedule closed days, put memberships on hold, and send notifications to help you prepare for temporary closures.
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You can schedule closed days to cancel all services or only selected services. When you schedule a closed day, you can customize a message that will be displayed on the schedule for your clients and staff members to see and send an email or SMS notification to all affected clients. You can edit or remove closed days at any time. For more information, see Scheduling closed days.
If your business remains open but some staff members will be unavailable for a period of time, you can substitute a staff member for the unavailable staff member and change the unavailable staff member’s working hours. For more information, see Substituting staff members for Classes and Events and Managing a staff member’s working hours.
If your business is closed or your clients are unable to visit your business, you can place a client’s membership on hold. You can choose how long to place a membership on hold. When a membership is on hold, all billing will be frozen and the membership cannot be used. For more information, see Placing a membership on hold.
Client and Staff Notifications
Automatic notifications are email, SMS text message, and push notifications that you can set to send automatically to your clients and staff members when a service is edited or canceled. For more information, see Client notification types and Staff notification types.
You can also create your own custom notification templates to keep your clients updated on your business status. For more information, see Creating or modifying a custom email template. Custom notifications can be sent to an individual client or to a group of clients.