Redeeming a gift card

You can sell various types of gift cards to your clients through WellnessLiving. Staff members can redeem gift cards for a client during checkout or from their client profile. After a gift card has been sold to a client, but before it is redeemed, the gift card’s information can be found in the profile of the client who purchased that gift card. When a gift card is used to pay for a purchase, it will be indicated under the NOTE column of a client’s account balance history.

To learn how clients can redeem gift cards themselves, see Client Web App: Redeeming a gift card.

When redeeming with gift cards, keep the following information in mind:

• Only gift cards with set dollar values can be redeemed from the store during checkout. If you want to redeem a gift card with set services and products or QUICK gift card, you must do so from the client’s profile.
• You can’t redeem a gift card or a QUICK gift card containing a Purchase Option that has already expired.
• When a gift card is first redeemed, any remaining balance of the gift card will automatically be applied to the client’s account balance. For this reason, walk-in clients can’t use gift cards as a payment method at your business, since they won’t have a client profile to retain the remaining balance of the gift card that’s been used. To allow a walk-in client to use a gift card as a payment method, you’ll need to add them to your business.

In this article:

To find a purchased gift card’s redemption code:

1. On the Top Nav Bar, click the Search button , and then enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
2. In the list of clients displayed, click the name of the client who purchased the gift card.
3. On the side menu, click Account.
4. On the Account menu, click Passes & Memberships.
5. In the list, find the gift card you want to view. You may have to browse the list, use the Search option, or filter the list to find the gift card.
6. Under the Action column of the gift card, click the Action button and select View Details. The gift card, its value, and its redemption number are displayed.

To redeem a gift card with a set dollar value during checkout:

1. Complete steps 1-7 in Making a sale.
2. Select the Gift Cards payment method.
3. In the Enter Gift Card or Voucher Code: box, enter the gift card’s redemption code.
   • If you’re redeeming a physical gift card, enter the number from the physical card or scan the card with a barcode scanner to automatically populate the gift card number.
   • Only one gift card can be used at checkout. To use multiple gift cards on a single transaction, the gift cards must first be added to the client’s account balance. You can then use the client’s account balance to pay for the transaction.
4. Click Complete.
   • A receipt can be printed or emailed to the client at this time. For more information, see  Printing receipts  and  Emailing receipts.

To redeem a gift card from a client profile

1. On the Top Nav Bar, click the Search button , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
2. In the list of clients displayed, click the client’s name.
3. On the side menu, click Account.
4. On the Account menu, click Billing & Account Balance.
5. Under Daily Deal or Gift Card Redemption Code, enter the gift card’s redemption code.
   • If you are redeeming a physical gift card, enter the number from the physical card or scan the card with a barcode scanner to automatically populate the gift card number.
6. Click SUBMIT. The gift card code and any associated deal will be applied to the client’s account.