Achieve Client App: Schedule management

Using the Achieve Client App, clients can view all their past and upcoming appointments, classes, events, and assets directly from their mobile devices. Clients can also join virtual services that are in progress and cancel upcoming bookings directly from here.

NoteIf your business has the business setting Allow clients to cancel set to OFF for the entire business, clients can’t cancel their bookings from the Achieve Client App. If the business has this option set to OFF for a specific service type, clients won’t be able to cancel bookings of that type from the Achieve Client App; staff members must cancel these bookings on the client’s behalf. For more information about this setting, see Business policy settings.

NoteSessions that are scheduled more than six months in advance won’t appear on the schedule in the Achieve Client App.

In this article:

    To open the schedule:

    1. Tap the My Profile tab.
    2. On the profile menu, tap My Schedule. The date, time, duration, instructor, and service type for each upcoming service are shown here.
      • If you’re on the wait list for any services, your position on the wait list is listed next to the service.
      • If the Show capacity information option is enabled in the business’s Client Web App settings, you can also see the capacity for the class and how many clients have booked it.

    To cancel an upcoming service:

    1. Tap the My Profile tab.
    2. On the profile menu, tap My Schedule.
    3. To the right of the service that you want to cancel, tap the Options button .
    4. Tap Cancel.
    5. Tap OK. The service is canceled.

    To view your upcoming services:

    1. Tap the My Profile tab.
    2. On the profile menu, tap My Schedule.
    3. At the top of your screen, tap Upcoming Services. Your upcoming services and services in progress are displayed. The date, time, duration, instructor, location, and the name of the service type for each upcoming service are shown here.
      • A location isn’t included for virtual services.
      • If the Show capacity information option is enabled in the business’s Client Web App settings, you can also see the capacity for the class and how many clients have booked it.

    To view your past services:

    1. Tap the My Profile tab.
    2. On the profile menu, tap My Schedule.
    3. At the top of your screen, tap Past Services. Your past services are displayed. The date, time, duration, instructor, location, and service type for each past service are shown here.
      • A location isn’t included for virtual services.
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