Sending a password reset email

Staff members can initiate a password reset for other staff members or clients. Staff members must have the Manage staff profiles and Manage client profiles permissions enabled to initiate a password reset for another staff member or client, respectively. For more information, see Staff role permissions.

If a client or staff member is logged in to WellnessLiving through the Client Web App, the Achieve Client App, or the Elevate Staff App when their password is reset, they will automatically be logged out.

To learn how to change your password as a client, see Client Web App: Changing your password.

To learn how to reset a forgotten password, see Resetting a forgotten password.

NoteA password reset can only be initiated for a staff member or client three times within a 24-hour period. If you initiate a password reset for a staff member or client three times within 24 hours, you must wait 24 hours before initiating a password reset a fourth time.

In this article:

    To send a password reset email to a staff member:

    1. Click the App Drawer button .
    2. In the App Drawer, click View All.
    3. In the list, click Setup. You can filter the list by entering Setup into the Search field.
    4. On the Setup menu, click Staff.
    5. On the Staff menu, click Staff Members.
    6. In the list, click the staff member whose password you want to reset. You may have to browse the list, use the Search option, or filter the list to find the staff member.
    7. In the General tab, next to Password, click RESET PASSWORD and then click OK in the confirmation popup. An email with instructions to reset the staff member’s password is sent to the staff member.

    To send a password reset email to a client:

    1. On the Top Nav Bar, click the Search button , and enter the client’s information in the box. You can enter the client’s name, phone number, email address, UID, or client ID.
    2. In the list of clients displayed, click the client’s name.
    3. On the side menu, click Profile Details.
    4. Under PASSWORD, click RESET PASSWORD and then click OK in the confirmation popup. An email with instructions to reset the client’s password is sent to the client.  
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