SMS History Report

The SMS History Report is a marketing report that displays a list of all automated marketing campaign SMS messages that were sent to clients during the selected date range.

This article describes how to view the SMS History Report and provides details of the columns that appear in the report. To learn how to customize and filter the report, see Viewing a report.

NoteBusinesses that use SMS notifications are charged monthly for the SMS messages they send between 12:00 a.m. EST on the first day of month and 11:59 p.m. EST on the last day of the month.

In this article:

    To view the SMS History Report:

    1. Click the App Drawer button .
    2. In the App Drawer, click Reports.
    3. On the Reports menu, click Marketing.
    4. On the Marketing menu, click SMS History. The SMS History Report is displayed.

    Headings in the SMS History Report

    Heading Description
    SMS Type The type of automated marketing campaign that the SMS message is associated with is listed in this column.
    Sent The date and time that the SMS message was sent on is listed in this column.
    Sent By The staff member who sent the SMS message is listed in this column. If the SMS message was automated by the system, this column will be labelled Automated.
    Client The name, phone number, and profile image of the client that the SMS message was sent to is listed in this column. Relevant details about this customer, such as pass status, waiver status, contract status, special notes, unpaid visits, and account balance will be noted here by small icons. Hover over any icon to learn more.
    Resend Click the icon in this column to resend the SMS message to the client’s associated mobile phone number.
    Body Click the icon in this column to expand a preview of the SMS message that was sent to the client, and will be sent if you click the RESEND icon.
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