This article describes all the staff notifications available in WellnessLiving.
For more information about staff notifications, see automated notifications.
For more information on how to modify staff notification emails, see Customizing automated notifications.
NoteSome notifications are sent only to staff members who have the appropriate staff role permissions.
NoteDirect links can be used in notifications to confirm or cancel bookings. Staff members will be prompted to log in to their account with your business to access these links.
NoteIf you want to embed a video in your email template, you must contact your email provider to see if they allow you to send embedded videos in emails.
In this article:
Appointments
| Notification type | Description |
| Appointment Cancelled | Sent when an Appointment booked with the staff member is cancelled. |
| Appointment Change General Information (Staff Notification) | Sent when the Appointment Type of an Appointment booked with the staff member is modified. |
| Appointment Change (Staff Notification) | Sent when an Appointment booked with the staff member is modified. |
| New Appointment | If staff members must approve appointment requests, then this notification is sent when the staff member accepts a client’s request for an Appointment. |
| Recurrent Appointment Cancelled (Staff Notification) | Sent when the repeating sessions of a recurring Appointment booked with the staff member is cancelled. |
| Appointment Requested | Sent when an Appointment is booked with the staff member and the Appointment Type has Require Staff Approval set to Client must request an appointment for staff to approve. For more information, see Appointment Type general information settings. |
| Appointment Reminder (Staff) | Sent to remind the staff member of an upcoming Appointment. By default, this notification is sent one hour before the Appointment. |
Attendance list
| Notification type | Description |
| Attendance List | A daily notification that includes attendance information for the staff member’s Classes each day. |
Classes
| Notification type | Description |
| Class Booking | Sent when a client is booked into a Class that is scheduled with the staff member. |
| Class Booking Cancellation | Sent when a client’s booking for a Class that is scheduled with the staff member is cancelled. |
| Class Schedule Details Have Changed | Sent when a client’s booking for a Class that is scheduled with the staff member is cancelled. |
| Recurrent Class Booking | Sent to inform the staff member that a client has successfully been booked into a recurring Class session that the staff member is running. |
| Recurrent Class Booking Cancellation | Sent to inform staff member that a client’s booking has been cancelled for a recurring class session that the staff member is running. |
| Class Schedule Staff Substitution | Sent when the staff member associated with a scheduled Class is changed. |
| Class Schedule Staff Substitution Reminder | Sent to the substitute staff member to remind them of an upcoming Class. By default, this notification is sent one hour before the Class. |
Customer reviews
| Notification type | Description |
| New Customer Review | Sent when a client leaves a review for the business. For more information, see Client reviews. |
Events
| Notification type | Description |
| Event Booking Cancellation | Sent when a client’s booking for an Event that is scheduled with the staff member is cancelled. |
| Event Booking | Sent when a client is booked into an Event that is scheduled with the staff member. |
Online store
| Notification type | Description |
| Product re-order level reached | Sent when a product’s inventory reaches the set re-order level determined under Inventory Tracking. For more information, see Product advanced settings. |
Purchases
| Notification Type | Description |
| Sale Has Been Made | Sent when a client makes a purchase from the store or when a staff member makes a sale. |
Reward points
| Notification type | Description |
| Client Prize Redemption | Sent when a client uses their rewards points balance to redeem a prize. For more information, see Rewards program. |
Staff task
| Notification type | Description |
| Assigned task | Sent when a task is assigned to the staff member via the task manager. For more information, see Task manager. |