Store settings

You can configure the settings for your store through your store settings page. These settings will be applied to all transactions at your location. The table below provides an explanation of how each setting works.

SettingDescription
CurrencyThe currency that your business uses is displayed in this section. You can change the currency settings under the general information section of your business settings. For more information, see Setting currency and tax values for your business.
LocationThe options in this section determine how your store functions at different locations. Three options are available:

  • Staff members must select a location at checkout – If this option is set to ON, staff members are required to select a location when making a sale. They may select locations to which they aren’t assigned. The location a sale is assigned to will affect your sales reports. If this option is set to OFF, when staff members make a sale, the sale is automatically assigned to the location they were signed in to when they made the sale.
  • Clients must select a location at checkout – If this option is set to ON, a client is required to select a location when making a purchase. A client may select a location that they don’t attend. When a location is selected, the sale is attributed to that location. This is reflected in your sales reports. When a client selects a location, the store only displays Purchase Options that are applicable to that specific location. If this option is set to OFF, any sale is automatically attributed to the client’s home location. If the client doesn’t have a home location, they’ll need to select a location at checkout.
  • Display all purchase options regardless of selected location – If this option is set to ON, all Purchase Options will always be displayed in the store, even when they’re not assigned to the selected location. For example, if a client is visiting Location A and wants to buy a Purchase Option that is only applicable to Appointments at Location B, enabling this option will allow the client to make this purchase.
TaxesThe taxes that can be applied to sales at your business are listed here. You can also create and customize tax options from here. For more information, see Setting currency and tax values for your business.
Apply Taxes ToThis section determines which items at your business have taxes applied to them when they’re sold. Options that are set to ON will be taxed. Options that are set to OFF won’t be taxed. Your options are Products, Purchase Options, and Services.
Payment MethodsAll payment methods that are set up at your business are listed here.

The color of the listed payment method indicates whether the payment method is a default or custom payment method and whether the payment method is active in the system:

  • Default payment methods that are enabled are listed in blue.
  • Custom payment methods that are enabled are listed in green.
  • All payment methods that are disabled are listed in gray.

You can enable or disable payment methods, create new payment methods, or customize existing payment methods from here. For more information, see Payment methods.

Accepted Credit CardsThis section determines which credit cards can be used at your business. Card types that are set to ON can be used. Card types that are set to OFF can’t be used.

CautionImported credit cards may not follow business rules in your store settings.
SurchargeThis section determines whether clients will be required to pay a surcharge amount when they make a purchase in your store using a credit card or ACH payment method.

To require that clients pay a surcharge, set this option to ON. You’ll then need to enter the surcharge amount as well as whether the surcharge will be a dollar amount or a percentage of the total sale in the fields provided.

NoteIf you make changes to this option, previously purchased items with auto-payments won’t be affected by your changes. To apply your changes, you’ll need to re-sell the item.
Discount CodesThis section determines whether your business’s discount codes will be available in a dropdown list when a staff member is making a sale in the online store. When the Display discount codes during staff checkout option is set to ON, staff members can select your active discount codes from a dropdown list in the DISCOUNT CODE field. When set to OFF, staff members must input discount codes manually. For more information, see Applying a discount at checkout.
TipsThis section determines whether tips can be given to staff members when checking out a client from the store. You can also set up predefined percentages that can quickly be selected during checkout when using the Elevate Staff App. Additionally, you can choose whether a No Tip option is displayed at checkout. For more information, see Setting up tips for staff members.
Staff CommissionThis section determines whether a commission of the purchase made can be awarded to staff members who make a sale in the store. Set this option to ON to allow commission to be applied at checkout.
Auto-Payment RuleThis section determines how auto-payments are applied to clients who have auto-payments set up. Two options are available:

  • A client’s positive account balance will be used for scheduled auto-payments prior to charging a stored credit card or ACH account  – If this option is set to ON, the client’s account balance is charged for auto-payments. If a client doesn’t have a positive account balance, their stored credit card or ACH account will be charged.
  • Combine payments for clients that pay on behalf of other clients in a single payment – If this option is set to ON, client auto-payments for each payment period are combined into one payment when their client profile is set up to make payments on behalf of their family members.
Save Banking and Credit Card InformationThis section determines how credit cards and other banking information are added to the client profile. The following options are available:

  • Automatically save a client’s banking and credit card information when a staff member makes a sale
    • If this option is set to ON, the Save Payment to Client Profile option is automatically set to ON during checkout.
    • If this option is set to OFF, the Save Payment to Client Profile option is automatically set to OFF during checkout.
  • Clients can choose whether to save their banking and credit card information during checkout.
    • If this option is set to ON, the Save payment method for future purchases option will appear and be enabled when a client makes a purchase with a new credit card or ACH account in the Client Web App.
    • If this setting is OFF, the client banking and credit card information is saved automatically during checkout.
  • Require clients to add a credit card to their profile to register – If this option is set to ON, clients are required to add a credit card to their profile when they register with your business.
    • If this option is set to ON and there is an existing client with no credit card saved to their profile, the client will be prompted to add this information to their profile when they sign in.
    • If this option is set to ON, the Require clients to add a credit card to their profile to book services option is automatically set to ON. If you want to set this option to OFF, then you must first set the Require clients to add credit card to their profile to register option to OFF.
  • Require clients to add a credit card to their profile to book services – If this option is set to ON, clients without credit card information are required to add a credit card to their profile when they attempt to book a service from the Client Web App or the Achieve Client App.
    • If this setting is set to ON and clients go to the Book Now tab on the Client Web App, a Missing Billing Information pop-up message is displayed, and clients will need to add their billing information before they can book a service.
    • If clients close the popup message, they can reopen it by attempting to book a service again.
    • Clients who book services from third-party platforms such as ClassPass, Gympass, and Reserve with Google can complete their booking without entering their credit card information in their client profile.
Client Account PaymentsThis section includes options related to a client’s account balance. The following options are available:

  • Allow clients to make payments towards their account balance
    • If this option is set to ON, your clients can make online payments to their account balance on the Client Web App and the Achieve Client App.
    • If this option is set to OFF, your clients can’t make online payments to their account balance. Only staff members with the Manage client billing and account balance staff role permission can adjust a client’s account balance.
      • Even when this option is set to OFF, clients can make a payment to their account balance by clicking Pay now when they receive an alert for a balance owing in the Client Web App.
  • Automatically charge clients with a negative account balance on [the 1st of each month/the 15th of each month/a specific day of the week]
    • If this option is set to ON, clients with a negative account balance will automatically have the amount they owe charged to their default payment method on the day you’ve selected.
    • If you select a specific day of the week, you must choose the day of the week on which you want to charge clients.
      • When this option is set to ON, an alert message will appear on the Billing & Account Balance page of any client with a negative account balance to remind staff members when the client will be charged.
      • If this transaction fails, the system will reattempt the transaction according to the settings under Automatic Payments in your business policies.
      • If a client doesn’t have a payment method saved on their client profile, their account balance will be debited by the amount they owe and then credited by the same amount. To learn how to add a custom payment method to a client’s account, see Managing custom payment methods.
Prioritize Purchase OptionsEnabling this option will allow you to assign a priority level to memberships and session passes. When booking a service, the Purchase Options that are assigned a higher priority level will be used to pay for the service. If multiple Purchase Options have the same priority level, the Purchase Option with the earliest expiration date will be used to pay for the service first. For more information on assigning priority levels to Purchase Options, see Membership advanced settings and Session pass advanced settings.
Guest PurchasesThis section determines what items guests can purchase through the Client Web App. The following options are available:

  • Allow guests to purchase products – Set this option to ON to allow guests to purchase products through the Client Web App.
  • Allow guests to purchase gift cards – Set this option to ON to allow guests to purchase gift cards through the Client Web App.

NoteGuests can only visit the Client Web App and complete a purchase if your business has set up a virtual terminal, ACH payment methods, or a custom payment method that can be used in the online store.
ReceiptsThis section determines the customization options for your receipts. Two options are available:

  • RECEIPT TEXT – Any text entered here will appear on all sales receipts that are issued to the customers when the staff member processes a sale on behalf of the client at the point of sale. The custom text is limited to a maximum of 9934 characters.
  • Add custom receipt notes at checkout – If this option is set to ON, you can add a custom note to the email sales receipt of a transaction during store checkout.
    • The custom note is limited to 250 characters.
    • If you want the custom note to appear on your email receipts, you must enable the Sales Receipt email notification and add the custom text email variable: [ReceiptNotes] to the Sales Receipt email template. For more information, see Email variables.

For more information, see Adding custom text or notes to your sales receipts.

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Store settings - Store settings