Transactions processed through WellnessLiving are processed together in batches. Your batch close time will depend on the processor that you are using.
The option to void a transaction will display for 24 hours after the transaction is made, however, if the transaction has already been batched by your processor, an attempt to void will produce an error. In this case, a manual refund must be processed; the customer’s card will be charged, and the refund will take up to 10 days to process.
For more information about refunds, see Refunding a transaction or purchase.
Credit card transactions in batches generally take several days to settle, however, you can request next-day funding from your merchant processor to reduce the batch settlement time to one business day. There may be additional fees associated with next-day funding. Consult with your merchant processor for more information.
Batch report cutoff times
|Processor||Batch report cutoff time|
|Any processor with 3DS as the gateway, such as:||6:00 p.m. GMT|
|Any processor with NMI as the gateway, such as:||6:30 p.m. EST|
|Paragon (formerly Direct Connect)||The batch report cutoff time depends on whether you wanted next day funding when you set up merchant processing with Paragon:|