Transaction batches and refunds

Transactions processed through WellnessLiving are processed together in batches. Batch reconciliation cutoff times, which are listed in the table below, depend on the merchant processor you’re using. To increase the accuracy of your Batch Reconciliation Report, you can set the cutoff time in your store settings to match the time used by your merchant processor.

The option to void a transaction will be displayed for 24 hours after the transaction is made. However, if the transaction has already been batched by your processor, attempting to void the transaction will produce an error. In this case, a manual refund must be processed, which means the customer’s card will be charged, and the refund will take up to 10 days to process.

For more information about refunds, see Refunding a transaction or purchase.

Credit card transactions in batches generally take several days to settle. However, you can request next day funding from your merchant processor to reduce the batch settlement time to one business day. There may be additional fees associated with next day funding. Contact your merchant processor for more information.

NoteThe Batch Reconciliation Report within WellnessLiving follows the default cutoff times listed in the table below, so the report may not correspond with the deposits received from your merchant processor if a custom batch cutoff time is used.

NoteRefund transactions aren’t included in the Batch Reconciliation Report. To view refund transactions, see Refunds Report.

Batch reconciliation cutoff times

ProcessorBatch reconciliation cutoff time
Any processor with 3DS as the gateway, such as:

  • Barclays
6:00 p.m. GMT
Any processor with NMI as the gateway, such as:

  • Argus
  • PaySafe
  • Nuvei (formerly Pivotal)
6:30 p.m. EST
Paragon (formerly Direct Connect)The batch reconciliation cutoff time depends on whether you wanted next day funding when you set up merchant processing with Paragon:

  • If you chose next day funding: 5:00 p.m. EST.
  • If you didn’t choose next day funding: 12:00 a.m. EST of the following day. For example, transactions for December 17 are batched at 12:00 a.m. EST on December 18.
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