Transaction batches and refunds

Transactions processed through WellnessLiving are processed together in batches. Your batch close time will depend on the processor that you are using.

The option to void a transaction will be displayed for 24 hours after the transaction is made, however, if the transaction has already been batched by your processor, an attempt to void will produce an error. In this case, a manual refund must be processed; the customer’s card will be charged, and the refund will take up to 10 days to process.

For more information about refunds, see Refunding a transaction or purchase.

Credit card transactions in batches generally take several days to settle, however, you can request next-day funding from your merchant processor to reduce the batch settlement time to one business day. There may be additional fees associated with next-day funding. Consult with your merchant processor for more information.

NoteThe batch report cutoff times listed here are the default batch close times for these merchant processors. You can request a different batch close time for your account from your merchant processor. The Batch Report within WellnessLiving follows the default times, so the report may not correspond with the deposits received from your merchant processor if a custom batch close time is used.

NoteRefund transactions are not included in the Batch Report. To view refund transactions, see Refunds Report.

Batch report cutoff times

ProcessorBatch report cutoff time
Any processor with 3DS as the gateway, such as:

  • Barclays
6:00 p.m. GMT
Any processor with NMI as the gateway, such as:

  • Argus
  • PaySafe
  • Nuvei (formerly Pivotal)
6:30 p.m. EST
Paragon (formerly Direct Connect)The batch report cutoff time depends on whether you wanted next day funding when you set up merchant processing with Paragon:

  • If you chose next day funding: 4:00 p.m. EST
  • If you did not choose next day funding: 12:00 a.m. EST of the following day. For example, transactions for December 17 are batched at 12:00 a.m. EST on December 18.
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Refunds - Transaction batches and refunds