All Transactions Details Report

The All Transactions Details Report is a sales report that displays all details about each transaction processed at your business.

This article describes how to view the All Transactions Details Report and provides details of the columns that appear in the report. To learn how to customize and filter the report, see Viewing a report.

Note This report will be replaced in an upcoming release by an updated version of the All Transactions Beta Report. We ask that you please make yourself familiar with the All Transactions Beta Report to prepare for the change.

In this article:

    To view the All Transactions Details Report:

    1. Click the App Drawer button .
    2. In the App Drawer, click View All.
    3. In the list, click Reports. You can filter the list by entering Reports into the Search field.
    4. On the Reports menu, click Sales.
    5. On the Sales menu, click All Transactions Details. The All Transactions Details Report is displayed.

    Summary cards in the All Transactions Details Report

    Summary cardsDescription
    Total RevenueThe total amount of revenue generated including taxes and refunds during the selected date range.
    FailedThe total amount from failed transactions during the selected date range.
    Failed PaymentsThe total number of failed payments during the selected date range.
    TransactionsThe total number of transactions during the selected date range.
    SubtotalThe total amount of revenue generated including taxes, but excluding refunds during the selected date range.
    TaxThe total amount of tax collected during the selected date range.
    CreditThe total value of credit received during the selected date range.

    Headings in the All Transactions Details Report

    HeadingDescription
    IDThe transaction ID for the processed transaction.
    DateThe date and time the transaction was processed.
    ClientThe name of the client who made the transaction. You can click the client’s name to open their client profile.

    If a guest completed the transaction, Guest appears in this column. You can click Guest to open their guest profile.

    ItemThe name of the purchased item.
    Payment MethodThe type of payment method used to process the transaction, along with the last four digits of the card used. If any notes are left on the transaction at the point of sale, a Note icon  is displayed. Hover over the icon to view the content of the note.
    DetailsDisplays more information about the payment method used for the transaction. Check and transaction numbers must be entered when making a sale.

    • If a credit card was used, the type of credit card used for the transaction, such as Mastercard or Visa, will be displayed.
    • If a check was used, the details entered under CHECK NUMBER when the sale was made will be displayed.
    • If a PIN pad or chip reader was used, the details entered under TRANSACTION NUMBER when the sale was made will be displayed.
    StateThe current status of the transaction.

    The list of transaction status includes:

    • Authorization error – The credit card authorization was unsuccessful.
    • Authorized successfully – The credit card authorization was successfully processed.
    • Error during refund – The refund was unsuccessful.
    • Failed – The transaction was unsuccessful.
    • Pending – The transaction is undergoing cardholder verification.
    • Refund – The transaction is a refund for a prior successful transaction.
    • Refunded partially – The transaction was partially refunded.
    • Successful – The transaction was successfully processed.
    • Voided – The transaction was successfully canceled before the batch closed. For more information, see Transaction batches and refunds.
    • Waiting for settlement – The ACH transaction is being processed and will take up to 14 business days to settle.
    DebitThe value of the debit transaction.
    CreditThe value of the credit transaction
    SurchargeThe value of the surcharge on the transaction.
    UserThe name of the staff member who processes the payment. Actions that weren’t performed directly by a staff member, such as automated billing, are listed as automatic payments. Hover over the name to view the IP address of the user.
    ActionAn expandable menu that allows you to view or edit the transaction details, issue a refund, void the transaction, view the invoice, or view, print, or email a receipt.

    NoteStaff members must have the required client permissions to perform these actions. For more information, see Staff role permissions.

    Advanced filters in the All Transactions Details Report

    FilterDescription
    Payment MethodUse this filter to determine which sales to include in the report based on the payment methods used.
    GroupsUse this filter to determine which clients to include in the report based on their client group.
    NoteThis filter will pull any relevant information from the available fields. For example, if you filter for groups A, B, and C, the filter will find clients from group A, group B, group C, and any combination thereof, as opposed to only finding clients who belong to all three groups.
    Transaction StatusUse this filter to determine which transactions to include in the report based on their transaction status.
    Revenue CategoriesUse this filter to determine which sales to include in the report based on the revenue categories they are classified under.
    LocationsUse this filter to determine which locations to include in the report.

    You can also use this filter to view purchases clients are making online. For example, if one of your business locations is named Location A, there will be both a Location A filter and a Location A Online filter available. The Location A filter will filter for sales made by staff members through the Elevate Staff App or who are signed into Location A for clients whose home location is Location A. The Location A Online filter will filter for purchases made through the Client Web App or the Achieve Client App by clients whose home location is Location A.

    Credit card typeUse this filter to determine which transactions to include in the report based on the type of credit card used to complete the transaction.
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    Sales Reports - All Transactions Details Report