A client can’t log in to the WellnessLiving Client Web App.
To ensure the client can log in to the Client Web App, complete the following steps:
- Confirm that the client is logging in with the email associated with their profile.
- Confirm that the client properly entered their email and password.
- Ensure the client’s password is set in their client profile. For more information, see Changing a password.
- Ensure the client’s login is enabled. For more information, see Disabling a client login.
- Ensure the client’s profile is active. For information on checking which client profiles have been deactivated, see Locating deactivated clients. If the client has been deactivated and needs to be reactivated, see Reactivating a client.