Troubleshooting: Cannot add client to class

Problem

Unable to add a client to a class.

Solution

Check the purchase options associated with this client’s account.

  1. Open the client’s profile.
  2. In the side menu, click Account. The account side sub-menu is expanded.
  3. In the account side sub-menu, click Passes & Memberships. The client’s active purchase options are displayed.
      • If there are no passes or memberships listed, a relevant pass or membership must be purchased on this client account to add this client to class. To learn more about this process, see Making a purchase.
      • If a pass or membership is listed, its start date may not have passed yet.
        • If the start date is in the future it will be listed directly below the name of the purchase option.
      • If a pass or membership is listed and its start date has already passed, check whether it applies to the Class that you are trying to book for this client:
        1. Under the Action column of the Purchase Option, click the Action button and select Edit Purchase Option.
        2. Review these details to learn if the Purchase Option includes access to the desired class. For more information about each setting, see Purchase Options.
          • If desired, you may adjust this Purchase Option. Any changes made will only apply to this Purchase Option for this client.
          • If you do not wish to adjust the Purchase Option, you will need to purchase a relevant Purchase Option on this client account.
        3. Click SAVE FOR [CLIENT NAME] to preserve any changes.
      • If a pass or membership you expect to find is not listed, it may be expired or canceled. If this is the case, it must be re-purchased on the client’s account to add this client to class. To view these Purchase Options, click the Advanced Filter button . Click Status and select the Inactive checkbox.
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