Troubleshooting: Why are clients receiving notifications when their notification settings are turned off?

Problem:

Your clients are receiving email notifications even though you have turned off the client’s notification settings in their client profile.

Solution:

To resolve the issue, follow the instructions below. If the issue persists after completing these steps, please contact WellnessLiving Support.

When performing any backend tasks that would trigger emails to be sent to the client, please wait 10 minutes before changing the client’s notification settings after the task has been completed.

Notification emails are queued prior to being sent. That means that any notification can take up to 10 minutes before being sent and are sent in accordance with the client’s notification settings at the time they reach the top of the queue. Thus, any changes to the notification settings during this time can affect emails within the queue.

For more information on how to change your client’s communications settings, see Changing a client’s communications settings.

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