Troubleshooting: Purchase Option not accepted as payment for an Event

Problem

A Purchase Option that has the Class/Event Purchase Option Service Category cannot be used to pay for an Event.

If you are having general issues using a Purchase Option to make a payment, see Troubleshooting: Payment requested when client has Purchase Option.

If you are experiencing issues with applying an Event purchase to an Event visit, see Troubleshooting: Cannot apply Event purchase to Event visits.

Solution

  • The purchase rules of an Event determine whether Purchase Options can be used to pay for that Event. Check the purchase rules of the Event:
    1. Click the App Drawer button .
    2. In the App Drawer, click Setup.
    3. On the Setup menu, click Events.
    4. You may have to browse the list, use the Search option, or filter the list to find the Event.
    5. Under Purchase Rules, select Clients can purchase the event/session or select a purchase option or Client can buy purchase option for this event.
    6. Click SAVE. The Event can now be paid for using a Purchase Option that has the Class/Event Purchase Option Service Category.
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