Troubleshooting: The Achieve Client App freezes or crashes

Problem

Your client’s Achieve Client App keeps freezing or crashing.

Solution

To resolve the issue, follow the instructions below. If the issue persists after completing these steps, please contact WellnessLiving Support.

If the Achieve Client App freezes or crashes, the client must save a log of their last actions and contact WellnessLiving support by email, describing the issue and attaching the log file. A member of our support team will reply to their email shortly.

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