Troubleshooting: The Achieve Client App or Elevate Staff App won’t open

Problem

The Achieve Client App or Elevate Staff App is not launching as expected. This may occur if you have too many applications running in the background on your device.

Solution

To resolve the issue, follow the instructions below. If the issue persists after completing these steps, please contact WellnessLiving Support.

If you have too many applications running in the background on your device, you must close all background applications or restart your device. If your app continues to freeze or crash, see Troubleshooting: The Achieve Client App freezes or crashes.

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