Troubleshooting: The expiration date of a session pass cannot be modified

Problem

The expiration date of a session pass or a package that contains a session pass cannot be modified. If a session pass has already been sold to a client, changing the expiration date will cause inconsistencies in your accounting and purchase option records. To ensure that everything in the system work as intended, the expiration date for a session pass cannot be changed after a client has purchased that pass.

Solution

To resolve the issue, follow the instructions below. If the issue persists after completing these steps, please contact WellnessLiving Support.

You can create a new session pass and set a new expiration date. For more information, see Creating or modifying a session pass.

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