Troubleshooting: Unable to reconcile an unpaid event from the store

Problem

You are unable to reconcile a client’s unpaid event from the store. When attempting to reconcile a client’s unpaid event from the store, you will see the error message: Something went wrong during the purchase. Please try again. This error message will appear when you attempt to pay for an event that has already occurred.

Solution

To resolve the issue, follow the instructions below. If the issue persists after completing these steps, please contact WellnessLiving Support.

If a client has an unpaid visit on their account, you must reconcile the unpaid visit from the client’s profile. For more information, see Reconciling an unpaid visit.

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