Troubleshooting: WellnessLiving.com takes too long to load

Problem

You are experiencing long loading times when accessing WellnessLiving.com, or you cannot access WellnessLiving.com at all.

Solution

Though WellnessLiving is constantly working to improve how often our servers automatically clear cache to prevent cache related issues from occurring, in this situation, we recommend setting new default Domain Name System (DNS) servers on your computer and, if possible, clearing the DNS cache. Below, we have provided an explanation of what DNS is and how it works. See below the explanation for instructions on changing your DNS servers on Windows 10, Mac, and Chromebook.

NoteIf you clear the DNS cache you should also use Jing to record a video of the issue, including your attempt to resolve the issue by clearing your cache, and send the video to WellnessLiving Support so we can review the issue.

What is DNS?

You can access information online by using domain names or internet protocol (IP) addresses. Domain names, such as WellnessLiving.com, are used by people to access information on the internet. IP addresses, such as 192.168.1.1, are assigned to each device that is connected to the internet. IP addresses are used by computers to access information on the internet.

The DNS is an Internet directory that pairs domain names with IP addresses. This allows you to access information online by using simple domain names instead of complex IP addresses.

Here is what happens with domain name servers when you try to access WellnessLiving.com:

  1. A request for the IP address is sent to a server (a large computer system) called a recursive resolver.
  2. The recursive resolver searches through DNS servers to find out which IP address is paired with the domain name wellnessliving.com.
  3. Based on this search, the request is sent to a root server that knows the information about the top-level domain (i.e., .com).
  4. The request is then sent to a top-level domain name server, where information for the second-level domain (i.e., WellnessLiving) is found.
  5. The request is then sent to the DNS that knows the domain’s IP address.
  6. The IP address is sent to your computer and the website is loaded.

The DNS directory is distributed internationally and each domain name can be paired with more than one IP address. With this distribution, you do not need to wait in line to visit a website. DNS directory information is also cached (saved) on your computer so a DNS server does not need to be repeatedly accessed each time you revisit a website. Additionally, your router and Internet Server Provider (ISP) may also cache DNS information to improve the speed at which domain names are translated to IP addresses. It is sometimes possible for inefficiencies to occur with cached DNS information. In this case, flushing the DNS cache or changing the DNS settings may improve the speed at which websites can be accessed.

To set new default DNS servers and flush the DNS cache for Windows 10:

  1. Right-click the Windows button and click Network Connections.
  2. Click Change adapter options.
  3. Right-click the active connection type, either Ethernet or Wi-Fi. Active connections are marked in green. Inactive connection types are marked in red.
  4. Click Properties.
    NoteIf you are not logged into an administrator account, you may be prompted to enter the administrator password.
  5. In the list, select Internet Protocol Version 4 and click Properties.
  6. Select the Use the following DNS server addresses: option. Enter 1.1.1.1 into the Preferred DNS server: textbox. Enter 1.0.0.1 into the Alternate DNS server: box.
  7. Click OK.
  8. Right-click the Windows button and click Run.
  9. Type cmd into the Open: box.
  10. Click OK.
  11. Type ipconfig/flushdns in the new window. Press Enter on your keyboard. The message Successfully flushed the DNS Resolver Cache should appear. Your DNS cache is flushed and new DNS servers are set.

To set new default DNS servers for Mac:

  1. Open System Preferences.
  2. Double-click Network.
  3. Click on the active connection type, either Ethernet or Wi-Fi. Active connection types are marked in green. Inactive connection types are marked in red.
  4. Click Advanced….
  5. Click the DNS tab.
  6. Click the Add a DNS server address button at the bottom of the DNS Servers: list. Enter 1.1.1.1 in the box.
  7. Again, click the Add a DNS server address button at the bottom of the DNS Servers: list. Enter 1.0.0.1 in the box.
  8. Click OK.
  9. Click Apply.
  10. Restart your computer. The new DNS servers are set.

To set new default DNS servers for Chromebook:

  1. Click the Status Area.
  2. Click the network connection.
  3. In the list, click the active connection. Active connection types are labeled Connected.
  4. Click Network to expand the section.
  5. Select Custom name servers.
  6. Enter 1.1.1.1 in the first box. Enter 1.0.0.1 in the second box. The new DNS servers are set.
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