Wait lists

Wait lists allow clients to wait for an available spot in fully booked services. If a client cancels their booking, the spot is opened to the client who has been on the wait list the longest. You can view the wait list for a service from the attendance list or schedule. Default wait list settings can be configured under business policies or customized per service with custom business policies.

If you require a client to confirm their promotion from a wait list, the client who has been on the wait list the longest will receive an email when a spot becomes available, and if the service is a class or an event, their information will appear in the Wait for Confirm List section on the attendance list. The client must follow the instructions in the confirmation email to move to the attendance list.

When there is a wait list for a service, clients can book and pay for the service using a Purchase Option or the drop-in rate. If a client who used a Purchase Option is not promoted from the wait list before the service occurs, the visit is returned to the Purchase Option after the service occurs. If a client who used the drop-in rate is not promoted from the wait list before the service occurs, a drop-in session for the specific service is returned to the client’s account.

NoteIf a client is on a wait list for an event that has the purchase rule Clients are automatically enrolled in all sessions when purchasing is selected and a booked client cancels their booking for some but not all sessions, the client on the wait list won’t be automatically promoted. The booked client must cancel all sessions for the client on the wait list to be automatically promoted. If desired, the client can be manually promoted from the wait list by a staff member.

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