Wait lists

Wait lists allow clients to wait for an available spot in fully booked Classes or Events. If a client cancels their booked Class or Event, the spot is opened to the client who has been on the wait list the longest. You can view the wait list for a Class or Event from the attendance list.

Default wait list settings can be configured under business policies or customized per Class or Event with custom business policies.

To promote a client from a wait list even when there are no available spots, see Manually promoting a client from a wait list.

NoteWhen a client is on the wait list for a Class or Event, the sessions will not use a pass or membership visits and they will not be marked as paid until and unless they are promoted from the wait list.
NoteIf you require the client to confirm before being promoted from a wait list, they will receive an email when a spot becomes available and their information will appear in the Wait for Confirm List section under the attendance list. The client must click the button provided in the email to confirm their booking and move to the attendance list.

In this article:

To enable or disable wait lists across the system:

  1. Click the App Drawer button .
  2. In the App Drawer, click Setup.
  3. On the Setup menu, click Business.
  4. On the Business menu, click Business Policies.
  5. Under Wait List, enable or disable wait lists:
    • To enable waitlists, click Enable Wait List and then select whether to Enable Automatic Wait List Promotion or Require client confirmation to be promoted from the Wait list.
      • If you choose to enable automatic wait list promotion, enter how long before the Class or Event wait list promotion will be available. If the client must confirm their spot before being promoted from the wait list, enter the time limit within which they must confirm.
    • To disable wait lists, click Disable Wait List.
  6. Click SAVE.

To enable or disable wait lists for a specific service:

  1. Click the App Drawer buttonĀ .
  2. In the App Drawer, click Setup.
  3. On the Setup menu, select Classes or Events.
  4. In the list, click the class or event you want to modify. You may have to browse the list, use the Search option, or filter the list to find it.
  5. Click Advanced Settings.
  6. Under Custom Business Policies, select the Use <Class/Event> specific business policies checkbox.
  7. Under WAIT LIST, enable or disable wait lists:
    • To enable waitlists, click Enable Wait List and then select whether to Enable Automatic Wait List Promotion or Require client confirmation to be promoted from the Wait list.
      • If you choose to enable automatic wait list promotion, enter how long before the Class or Event wait list promotion will be available. If the client must confirm their spot before being promoted from the wait list, enter the time limit within which they must confirm.
    • To disable wait lists, click Disable Wait List.
  8. Click SAVE.
Was this article helpful?
(52 out of 56 people found this article helpful)
Still need help? Contact us
Cancel