Wait lists allow clients to wait for an available spot in fully booked Classes or Events. If a client cancels their booked Class or Event, the spot is opened to the client who has been on the wait list the longest. You can view the wait list for a Class or Event from the attendance list. Default wait list settings can be configured under business policies or customized per Class or Event with custom business policies.
When there is a wait list for a Class or Event, clients can book and pay for the service using a Purchase Option or a single session purchase. If a client who used a Purchase Option is not promoted from the wait list before the service occurs, the visit is returned to the Purchase Option after the service occurs. If a client who used a single session purchase is not promoted from the wait list before the service occurs, a single session Purchase Option for the specific Class or Event is returned to the client’s account.