WellnessLiving Glossary

The WellnessLiving Glossary is your go-to list to understand the terms used in WellnessLiving. If you need a more in-depth explanation of any of the terms, click the term to go to the relevant article.

Term Definition
Achieve Client App The Achieve Client App is a mobile app that allows clients to book services, manage their schedule, make purchases, and more from their mobile devices.
App Drawer The App Drawer is where you can quickly find and access all apps and features available in WellnessLiving.
Appointment Appointments are generally one-on-one services, such as personal training sessions, but can include multiple clients. Although Appointments are typically booked by clients, they can also be booked by staff members.
Appointment Type Appointment Types are templates for your Appointments that must be created before any Appointments can be booked. For example, if you create a manicure Appointment Type, clients can then book manicure Appointments with your business.
Attendance List Attendance Lists are lists of clients that have signed up to attend one of your Classes or Events.
Attendance Web App The Attendance Web App can be used to track client attendance for Classes and Events. Staff members can open the Attendance Web App on a tablet or computer and use it to check in clients. Clients can also check themselves in through a dedicated tablet or computer.
Automated Marketing Automated marketing campaigns are emails, SMS messages, or push notifications sent to clients by the WellnessLiving system when certain conditions are met. For example, you can create a campaign that automatically tracks client activity and sends an email to clients who haven’t visited your business in three months, encouraging them to come back.
Belt Belts are available to businesses with a Martial Arts business type and can be used to track your clients’ progress.
BOOK-A-SPOT™ Asset BOOK-A-SPOT™ assets can be used to keep track of rooms and equipment. For example, you can create an asset to represent each room in your business to keep track of when each room is in use. You can also create assets that can be booked by clients independently of services, such as yoga mats.
Book Now Tab Book now tabs allow you to customize how your services are organized and displayed to clients on the Client Web App. You can create a different book now tab for each type of service you offer, making it easy for clients to find the service they are looking for.
Class Classes are a series of sessions scheduled by your business. Clients can choose which sessions to attend and have no obligation to attend all sessions.
Class Type Class Types are templates for your Classes and must be created before any Classes can be scheduled. For example, if you create a Kickboxing Class Type, you can then schedule sessions of that Class Type, which are referred to as Classes.
ClassPass ClassPass is a monthly membership program that allows its clients to try out new fitness studios each month. When you sign up with ClassPass, clients can discover and try your Classes using their ClassPass membership.
Client Clients are your customers and have accounts at your business. Anyone who attends a service or makes a purchase at your business is referred to as a client.
Client Group Client groups are groups you can create manually to organize your clients. For example, you can create a client group for clients that attended a specific service so you can send them announcements about new similar services they may be interested in.
Client Profile A client’s profile contains all the information about a client that is stored in WellnessLiving. You can view their attendance history, contact information, transaction history, and more.
Client Type Client types are designations automatically assigned to clients based on the passes and memberships they’ve purchased. You can use client types to filter your clients and send automated notifications only to specific client types.
Client Web App The Client Web App is what clients see when they log in to WellnessLiving.
Communication Settings Communication settings allow a client to opt in or out of receiving email, SMS, and push notifications, as well as other forms of communication from your business.
Contract Contracts are documents you can require clients to sign in addition to your online waiver when they are booking an Event or buying a Purchase Option. Contracts can be used to outline any additional Event or Purchase Option specific terms to which clients must agree.
Corporate Report Corporate reports allow franchise businesses to view and compare metrics for each franchise location. Corporate reports are only available to franchisor business accounts.
Dashboard The dashboard is the first screen you see when you log in to WellnessLiving. It contains tools and reports that allow you to quickly see important information. You can customize the dashboard by adding any report to it.
Direct Booking URL Direct booking URLs can be used to link clients directly to the booking page for a specific service.
Direct Buy URL Direct buy URLs can be used to link clients directly to the purchase page for a item in your online store.
Direct Mail Direct mail is a term used to describe postcards sent to clients as part of a direct mail campaign. Direct mail is currently only available to US-based businesses.
Edit Log The edit log displays all your staff members’ activity for a selected time period.
Elevate Staff App The Elevate Staff App is a mobile app your staff members can use to add new clients, manage their schedules, book appointments, make sales, and more.
Event Events are templates for a self-contained series of sessions offered by your business. Clients are generally expected to attend all session in a series and pay for the series in advance, however, these requirements can be adjusted as per your needs.
Event Instance Event Instances are scheduled Events. All scheduled sessions in a series are considered to be part of the same Event Instance.
Family Member Family members are clients that are associated with other clients. These associations are referred to as relationships in WellnessLiving. For example, you can designate one client as the parent of another or you can designate clients as being friends with each other. Associating clients with each other allows them to pay for each others accounts, to share purchase options, and perform actions on each others behalf.
Franchise Cloud Franchise Cloud is WellnessLiving’s term for our franchise mode. If you are a franchisor, Franchise Cloud will allow you to add and manage franchisee locations.
Gym Visit Gym visits are a type of service that allow access to a gym or studio. Gym visits can only be set up by businesses with a Gym or Gym & Health Club business type.
GymPass GymPass is a monthly membership program that allows its clients to try out new fitness studios each month. When you sign up with GymPass, clients can discover and try your Classes using their GymPass membership.
Integrations WellnessLiving offers integrations with Groupon, MailChimp, and Constant Contact to help you manage your business. These integrations, accessible from the Setup menu under Integrations, allow you to easily use the services provided by these platforms in conjunction with WellnessLiving. To learn about our integrations with Reserve with Google and ClassPass, see Promote.
Membership Memberships are a type of a Purchase Option your clients can purchase to access your services for a set length of time with a set payment schedule.
Notification Notifications are automated emails, SMS messages, or push notifications you can send your clients and staff members to communicate information related to your business.
Package Packages are a type of Purchase Option you can create as a combination of session passes, memberships, gift cards, Events, and products. When clients purchase a package, they are effectively purchasing all the items contained within the package.
Payment Method Payment methods are how your clients can pay for your services and products. Cash, virtual terminal, and ACH accounts are all types of payment methods.
Power Search Power Search allows you to create custom search criteria to filter your client list, as well as most reports. These custom searches can be saved and shared with other users.
Product A product is a physical item available for purchase in your online store and/or through the point of sale at your business.
Promote WellnessLiving Promote gives you options to promote your business through a variety of methods. Reserve with Google, ClassPass, and the Discovery Pass Network are the promotional methods available through the Promote page.
Purchase Option Purchase Option is an overarching term used to to refer to session passes, memberships, and packages. You can think of Purchase Options as a pricing option that provides an alternative to drop-in rates for services.
QUICK Buy QUICK Buy is a tool that gives you the ability to sell products to a client without leaving the schedule. This allows you to sell products to clients when they drop in to a class or check in to a service.
Report Reports are tools that allow you to view metrics on clients, attendance, staff, sales, and marketing.
Rewards Program The rewards program is a great way to improve customer engagement with your business. You can manage the actions clients can perform to earn rewards points and set up prizes that clients can get by redeeming points.
Session Pass Session passes are a type of Purchase Option that your clients can purchase to access a set number of visits. For example, you can create a session pass that allows clients to attend 10 classes.
Staff Member Staff members are anyone who works at your business, including front desk staff, instructors, and you, the business owner.
Staff Role Staff roles are assigned to every staff member at your business. Every staff role has a different level of access to your business, which you can customize by adding and removing permissions. For example, you can allow some staff members to make changes to your online store and limit others.
Store Category Store categories allow you to customize how items in your online store are organized and displayed to customers. Creating store categories for each type of item offered in your store will make it easier for customers to browse your store and find the items they want to purchase.
Task Manager The task manager is a tool that can be used to create and assign tasks to staff members.
Transformation Log The transformation log is a tool clients can use to track their personal fitness, using metrics such as their measurements, heart rate, and body fat percentage, while they attend your business.
Wait List Wait lists are lists of clients who are interested in attending a Class or Event that is full. If an available spot opens up, the spot is offered to clients on the wait list on a first-come, first-served basis.
Widget Widgets are tools you can embed in your website and Facebook page that allow clients to interact with your business without navigating to WellnessLiving and logging in. For example, the Appointment widget allows clients to book appointments directly on your website.
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